Workplace Experience Assistance Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Objective

• To be the professional face of the client organisation;

• To be the pinnacle of customer service excellence to go above and beyond to take action and create experiences that are easy to deal with that create consistent and sustainable value for our clients customers and each other respectfully.

• Ensure to instil a culture of engagement and empathy in the team

• Create and sustain start-up culture with the team

• Clearly understand our Clients purpose and values linking them to the way we work and our own behaviours to ensure our delivery is Customer centric.

Duties / Accountabilities

• Contribute to the formation and refinement of workplace experience strategy including leading the implementation.

• Organise and execute workplace experience events.

• Collaborate with CEX team members to implement and operationalise Community building products / services

• Advocate and implement digitalisation of workplace experience processes including CRE Services (Fault reporting Meeting room booking Car park application etc.)

• Lead and operationalise execution of agile and Design Thinking/Human centred design methodology

• Conduct experiments using 4D methodology including conducting interview and observe users to gain actionable insights for workplace experience team and other FM teams.

• Develop and test paper/clickable prototypes UI/UX (lean loop)

• Plan execute and synthesize experiments using HCD

• Review and improve employee experience journeys and touchpoints

• Develop refine and implement Service Blueprints

• Plan film and edit videos/communications materials

• Attend and present HX project/product at various Stakeholder sessions

FM Operation Support

• From time to time there will be requirement to assist other FM operations for a duration of time.

• Support Event organisation logistics operations & reporting

• Support achieving client organizations sustainability targets

Key Result Areas

• Number of attendees for Engagement events

• ESAT scores

• Adoption of head-office HX products

• Employee life hours saved

• Ensure positive Client Satisfaction survey results;

• Contribute to growth of the company; and

• Enhance own professional and personal skills.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.