Customer Service Support
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Job Location:
Kansas City, KS - USA
Yearly Salary:
$ 37800 - 72000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This position requires onsite work in either Kansas City MO Orlando Fl or Nashville TN
As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical & non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
U.S. citizenship required due to client contracts and must be based on U.S. soil.
Must be able to obtain the appropriate government security clearanceapplicable to your position.
Responsibilities
In this role you will direct the support ticket workload effectively and assist in resolving common customer inquiries. You will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including but not limited to: product compatibility and configuration license reconciliation support entitlements and validation electronic support troubleshooting and product availability. Handle open service requests that are dispatched implement fixes analyze the hardware or software problem and write case notes in the tracking system. Daily work is routine in nature but allows for exceptional growth in EHR platform and product knowledge. Support may be delivered via electronic channels (web e-mail etc.) or phone. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37800 to $72000 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
