E-Commerce Web Call Counselor
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location:
2727 N Central Ave Phoenix Arizona 85004 United States of AmericaIf you are great with people and experienced in customer service U-Haul has the position for you! As our newest Web Call Counselor you will be responsible for placing and fielding calls with dealers customers and vendors helping to resolve issues and place orders. This position will have you working as part of a team to support a wide variety of customers and colleagues and comes with excellent benefits.
This role will be fully on-site Monday-Friday in Phoenix Arizona.
Primary Responsibilities:
Field incoming sales and service calls regarding eCommerce orders for boxes moving supplies and hitches this includes phone email and live chat communications.
Assist customers and U-Haul dealers with placing retail orders as well as any issues/questions/concerns they may have regarding existing orders.
Communicate with our fulfillment warehouses and vendors to ensure order accuracy and to resolve any order discrepancies.
Provide customer service to U-Haul dealers and retail customers alike.
Assist Web Sales Program Manager regarding web orders and products.
Minimum Qualifications:
2 years of customer service experience
Excellent communication skills
Proficiency with a wide variety of computer programs including Microsoft Office Suite
Self-motivated and proactive
Logical and methodical approach to problem solving
Work well in groups and individually
Must be able to multi-task
U-Haul Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays vacation and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans hotels and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramseys SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 20,000 locations, U-Haul is your one-stop shop for your DIY needs.
