Principal, Program Management (Logistics Operation Center)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Overseas which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Position : Principal Program Management (Logistics Operation Center)

What will you do

• End-to-End Program Leadership: Own the portfolio across first- middle- and last-mile. Define scope OKRs workstreams and success metrics; lead planning execution launch and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first- middle- and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists hub managers linehaul sortation and TW logistics leadership to prioritize defects remove bottlenecks and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions owners timelines and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g. hub managers Product Engineering Finance) decompose complex problems and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g. network design changes volume shifts cut-off adjustments) supporting fact-based trade-offs between service speed and cost.
• Risk & Change Management: Identify risks early run mitigation plans and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levelsfrom ops floors to executive forumswith narratives that clarify options risks and ROI.

Basic Qualifications

• Experience: 6 years in Program/Project Management or Analytics-driven Operations within logistics e-commerce supply chain or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop Spark Presto Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex multi-team initiatives in fast-paced ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelors or Masters in Statistics Industrial Engineering Operations Research Supply Chain or related field; or equivalent experience.

Preferred Qualifications

• Logistics Domain Depth: Understanding of first/middle/last mile hub operations linehaul planning route optimization and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations forecasting and experiment design. Very proficient with Google sheets Excel SQL Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product Engineering Operations and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g. Mandarin or Korean) is a plus for regional collaboration.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: