People Operations Lead Europe (fmx)

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

People Operations Lead - Europe (f/m/x)

Temporary assignment for 12-18 months

in Mars Global Services HR Department

Location: Warsaw

***on-site role***

The HR Global Service Center Operations Lead will guide and develop a highperforming team delivering outstanding HR services to employees managers and HR partners. This role ensures operational excellence drives continuous improvement and enhances the employee experience through efficient service delivery strong leadership and effective stakeholder collaboration.

What would be your key responsibilities

Lead coach and develop a high-performing team fostering engagement capability building and talent growth.
Manage daily operations to meet SLAs data accuracy standards and service quality targets.
Plan and optimize team schedules workload allocation and cross-training to support consistent service availability.
Serve as escalation point for complex cases ensuring timely resolution and identifying coaching or improvement opportunities.
Ensure compliance with data privacy audit controls and accurate HR data maintenance.
Drive continuous improvement initiatives using data insights to enhance processes efficiencies and customer experience.
Collaborate with cross-functional partners (Payroll Benefits Digital Technologies HR COEs) to support end-to-end service delivery.
Contribute to global governance standardization and operational alignment across the HR Global Service Center.

What are we looking for

Bachelors degree (preferably in Human Resources Business Communications or related field).
5 years of experience including 1-2 years in a supervisory or team leadership role.
Experience in HR Shared Services call center operations or HR process delivery.
Strong leadership ability with a track record of coaching developing and motivating diverse teams.
Proactive independent and comfortable working in a fast-paced international environment.
Excellent communication skills with fluency in English; able to connect with stakeholders at all levels.
Strong customer service focus and ability to handle sensitive and confidential information.
Experience with Workday and ServiceNow preferred.

What can you expect from Mars

Contract of employment.
Attractive financial conditions with Business Bonus and Christmas Bonus
We will also look after your safety and well-being by offering you rich benefits package including life insurance private medical care Employee Assistance Program fully covered by Mars MultiBenefit Program.
Lunch card.
Extra savings scheme to support You in long perspective.
Support in career building through personalized development plan.
On-line shop with attractive discounts on our products that Your family and friend are going to love.
Possibility to participate in volunteering initiatives during working hours.
A modern and pet friendly office in the City Centre.

Apply now and upload you profile in English.

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Job Description:People Operations Lead - Europe (f/m/x) Temporary assignment for 12-18 monthsin Mars Global Services HR DepartmentLocation: Warsaw***on-site role***The HR Global Service Center Operations Lead will guide and develop a highperforming team delivering outstanding HR services to employee...