UNIV Communications & Social Media Coordinator Department of Medicine Medicine Administration

Job Description Summary

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Job Description

Job Duties:

25% - Website Management and Content Development:

• Reviews and performs updates to Department of Medicine web pages to maintain timely and accurate information with attention to SEO and design. Ensures consistency and compliance with MUSC brand and web guidelines and seeks to optimize content for search engines in support of DOM web objectives. Collaborates with program coordinators and administration to maintain web pages for a wide range of areas associated with the DOM.

• Works with departmental and divisional leadership and others as needed to develop and implement appropriate content including blog posts for DOM audiences.

25% - Internal Communications:

• Provides support with developing written content (writing in AP style) providing visual content disseminating and tracking of the Department of Medicine monthly newsletter update and other communications vehicles. This includes attendance at department events and activities to support these efforts.

• Compiles and distributes monthly patient experience feedback using Press Ganey reports serving as the liaison to address issues answer inquiries and update reports as needed.

• Manages Department of Medicine email distribution lists including faculty staff residents and fellows.

15% - Social media:

• In coordination with the Communications Manager this position oversees the social media presence for the department using relevant applications and digital platforms to create and manage content across the departments social media channels. Creates visually appealing content to regularly engage and grow the external and internal audiences of the department. This position will be required to attend certain department events and activities to support the social media presence for these activities.

15% - Visual communications:

• Uses digital design templates to assist in content creation for various print and digital channels including email digital and print signage social media video and flyers. Along with the departments Communications Manager serves as a brand ambassador guiding internal stakeholders to comply with MUSC brand standards and complete the approval process for branded materials. Also manages PowerPoint slide content scheduling and posting news on the departments digital sign(s).

10% - Communications Support for Major Publications and Events:

• Assists the Communications Manager in developing writing designing and editing major publications including the DOM Annual Report divisional reports and U.S. News & World Report reputation-building content.

• Partners with the Program Manager and Communications Manager to coordinate event communications for major departmental events such as the Research Symposium Awards Ceremony State of the Department Address endowed chair events and divisional gatherings.

• Supports event planning and execution as needed.

5% - Digital Asset Management:

• In coordination with the Communications Manager this position is responsible for managing and maintaining the Department of Medicines digital assets using MUSCs Canto web instance the centralized system for storing and organizing images headshots videos PDFs and other media used across departmental websites and communications

5% - Recognition and Special Programs:

• Manages faculty awards and recognition initiatives for the department identifying internal and external opportunities and overseeing the nomination process from start to finish. Develops and tracks timelines drafts nomination letters coordinates required materials with nominees and leadership and prepares complete submission packets. Promotes award opportunities and recognitions across departmental communication channels.

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Preferred Experience Skills and Abilities:

• A bachelors degree in communications marketing journalism or a related field preferred.

• Two years of professional experience supporting communications social media digital content or marketing efforts in an organizational setting preferred.

• Experience supporting communications in a higher education academic medicine healthcare or large complex organization.

• Demonstrated experience managing and updating websites using a content management system with a working understanding of SEO best practices.

• Hands-on experience managing organizational social media accounts including content planning creation scheduling and performance tracking.

• Experience developing visual and written content for multiple platforms including web email social media digital signage and print.

• Experience writing and editing content in AP style for internal and external audiences.

• Familiarity with internal communications tools such as newsletters email distribution lists and intranet or internal platforms.

• Experience supporting events through communications planning promotion and on-site coverage.

• Experience managing or organizing digital assets such as photos videos and branded materials.

• Strong writing editing and proofreading skills with attention to detail and accuracy.

• Ability to manage multiple projects simultaneously and meet shifting deadlines in a fast-paced environment.

• Strong interpersonal skills with the ability to build trust and work collaboratively with faculty staff and leadership.

• Working knowledge of digital design tools and templates (e.g. Canva Adobe Creative Suite PowerPoint).

• Basic understanding of branding principles and ability to apply brand standards consistently.

• Comfort working with data and reports including compiling tracking and summarizing information for stakeholders.

• Strong organizational skills and the ability to manage timelines approvals and documentation.

• Ability to exercise good judgment handle sensitive information appropriately and maintain confidentiality.

• Self-motivated adaptable and willing to learn new tools platforms and processes as needed.

Additional Job Description

Minimum Requirements: A high school diploma and five years relevant experience in business management public administration or administrative services; or a bachelors degree and three years experience in business management public administration or administrative services.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform pinching operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift objects up to 15 lbs. from floor level to height of 36 inches unassisted. (Infrequent) Ability to lower objects up to 15 lbs. from height of 36 inches to floor level unassisted. (Infrequent) Ability to push/pull objects up to 15 lbs. unassisted. (Infrequent) Ability to maintain 20/40 vision corrected in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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