Information Officer

Do you want the opportunity to shape the way records and information is managed across Social Security ScotlandThis is an excellent opportunity for someone looking to move into the records and information management profession. You dont need previous experience in this area if you have a keen interest in information management and a willingness to learn.

Information is one of our most valuable assets supporting the delivery of social security benefits to around 1 million people across Scotland. This is an important role at the heart of the organisation supporting the front line delivery of benefits to Scottish citizens by ensuring that information is managed lawfully efficiently and ethically.

As part of the Records Management Team you will be responsible for helping to develop the organisations records management function ensuring compliance with the Public Records (Scotland) Act 2011 through the development implementation and ongoing review of the Agencys Records Management Plan.

You will help to develop policies for the effective management of records and information and ensure compliance with these through assurance work.

You will provide expert advice on record keeping and the effective use of the Scottish Governments electronic record and document management system eRDM embedding good practice across a large and diverse organisation.

If you are detail-oriented and thrive in a role that involves stakeholder engagement and continuous learning we encourage you to apply.

Responsibilities

• Provide expert advice and support to all staff to embed best practice records management across the organisation.
• Engage with internal and external stakeholders to promote and implement records management.
• Support with overall administration and coordination across the wider Information Governance Team.
• Help to deliver training packages on Records Management to colleagues across Social Security Scotland.
• You will assist with continuous improvement in information management across Social Security Scotland by helping to implement the organisations Records Management Plan.
• Help to upskill and manage key networks across the organisation (Information Asset Managers and Information Management Support Officers) who act as points of contact for records management within their business areas.
• Liaise with the Scottish Government eRDM Team to ensure consistency of approach across wider government.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post the following Success Profile elements will be assessed:

Behaviours

• Changing and improving (Level 2)
• Communicating and influencing (Level 2)
• Working together (Level 2)
• Managing a quality service (Level 2)

You can find out more about Success Profiles Behaviourshere.

How to Apply
Applyonline providinga CV andSupporting Statement(of no more than750words) which provides evidence of how you meet the Success sure to provide specific examples of work that youve done that showcase your relevant experience.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factuallyaccurateand taken directly from your own experience. Where plagiarism has beenidentified(presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please seeourcandidate guidancefor more information on acceptable and unacceptable uses of AI in recruitment.

In the event that we receive a high volume of applications we may conduct an initial sift using the first Behaviour - Changing and Improving. Candidates who successfully pass this initial sift will have their applications fully assessed.

If invited for further assessment this will consist of an interview and presentation.

We aim to provide feedback on request. However if we receivea large number ofapplicationsit may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline(subject to change)
Sift W/C 23 February 2026
Interview W/C 16 March 2026

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to12months.

AboutUs
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from allwalks of lifein Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.

As part of theUK Civil Servicewe uphold theCivil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours perweekand we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you mayrequirethroughout the recruitment process andduring the course ofyour employment should you be successful in securing a post. If you feel you mayrequireassistancewith any part of our recruitment process please contact us at

Find out more about our commitment todiversityand how we offer and supportrecruitment adjustmentsfor anyone who needs them.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Find out more about our organisation what we offer staff members and how to apply onourCareers Website.

ReadourCandidate Guidefor further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before23:55 on Monday 23rd February

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