Senior Associate Field Technician
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Job Location:
Tallahassee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Description:
Provides on-site field support to customers.
Performs complex installations repairs upgrades and maintenance on hardware/software and equipment.
Essential Job Functions
Provides on-site field support to customers including installation and servicing and repairing complex systems and equipment.
Reviews and approves operational quality of system equipment.
Resolves customer problems in the areas of hardware/software installation repair upgrade and maintenance. Resolves more complex installations and maintenance issues.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs complex analysis and prepares reports on system problem trends and issues. Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
High school diploma or G.E.D.
Six or more years of field support experience
Looking for someone with Intune/Azure knowledge.
A desktop resource with 10 plus years for advance troubleshooting.
Experience working with the companys hardware software and equipment products Experience working with customer technology and support requirements
Other Qualifications
Good interpersonal skills to resolve field support problems
Strong analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve complex hardware/software and equipment problems Ability to provide guidance to other field engineers
Willingness to travel
Work Environment
Office environment
May require weekend work
May require shift work
Onsite daily
1625 Summit Lakes Drive
Tallahassee FL 32317
Suite 105
Performs complex installations repairs upgrades and maintenance on hardware/software and equipment.
Essential Job Functions
Provides on-site field support to customers including installation and servicing and repairing complex systems and equipment.
Reviews and approves operational quality of system equipment.
Resolves customer problems in the areas of hardware/software installation repair upgrade and maintenance. Resolves more complex installations and maintenance issues.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs complex analysis and prepares reports on system problem trends and issues. Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
High school diploma or G.E.D.
Six or more years of field support experience
Looking for someone with Intune/Azure knowledge.
A desktop resource with 10 plus years for advance troubleshooting.
Experience working with the companys hardware software and equipment products Experience working with customer technology and support requirements
Other Qualifications
Good interpersonal skills to resolve field support problems
Strong analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve complex hardware/software and equipment problems Ability to provide guidance to other field engineers
Willingness to travel
Work Environment
Office environment
May require weekend work
May require shift work
Onsite daily
1625 Summit Lakes Drive
Tallahassee FL 32317
Suite 105
| Dress Code |
Additional Details
- Dress Code : Business Casual
- Client Interface Required : Yes
- Overtime Required : No
- Min Compliance Pay Rate : NA
- Max Compliance Pay Rate : 1001
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
