Infra Repair Technician- 693 Liberty Hill Road, Huntsville, AL, US 35810

Huntsville, AL - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Infra Repair Technician

Location - MCA: 693 Liberty Hill Road Huntsville AL US 35810

Note May need to work in shifts involving night shift as well

Job Description-

Infrastructure Repair Technician - Data Center (NetOps)

Job Summary:

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team you will be responsible for providing expert repair services troubleshooting complex issues and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.

Key Responsibilities:

Troubleshooting and Resolution: Identify diagnose and successfully resolve hardware problems on servers storage systems and network devices utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.

Repair and Replacement: Perform repairs and replacements of faulty components including but not limited to:

Server hardware (e.g. GPU CPU Motherboard)

Storage systems (e.g. Hard Drives SSDs)

Network devices (e.g. Switches Routers Firewalls)

Ticket Management and Closure: Manage and close tickets in a timely manner ensuring that all necessary documentation is completed accurately and efficiently.

Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center collaborating with cross-functional teams to identify and address underlying causes.

Collaboration and Communication: Collaborate with other technicians engineers and stakeholders to resolve complex technical issues communicating effectively and escalating issues as needed to ensure prompt resolution.

Process Improvement: Evaluate and identify areas for improvement in processes tools and systems recommending changes to optimize efficiency and quality of work.

Monitoring and Maintenance: Conduct routine monitoring of Task queue Trouble Ticketing system and Chatroom repair requests on equipment in the data center environment ensuring prompt identification and resolution of issues.

Documentation and Record-Keeping: Document all work performed within the ticket portal including diagnosis repairs and maintenance activities ensuring accurate and up-to-date records.

Inventory Management: Maintain receiving and installing network devices spare parts and RMA equipment from vendors ensuring efficient inventory management and minimizing downtime.

Training and Development: Participate in training and stay up-to-date with new technologies and techniques enhancing your skills and expertise.

Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment ensuring a safe and compliant work environment.

Customer Service: Provide exceptional customer service and support to internal stakeholders responding promptly to requests and resolving issues efficiently.

On-call Rotation: Participate in on-call rotation providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.

Travel Requirements: Travel up to 15% of the time as needed to support data center operations and participate in training or meetings.

Requirements:

Must be available to work a flexible schedule 24x7x365 to support business operations including weekdays weekends and varying shifts. This role may require overtime exceeding 40 hours per week.

2 years of experience in computer hardware networking and troubleshooting

Strong technical background in computer hardware networking and troubleshooting

Excellent problem-solving and analytical skills

Ability to work effectively in a fast-paced dynamic environment

Strong communication and interpersonal skills

Ability to lift up to 40 pounds and work in a physically demanding environment

Degree in Computer Science Engineering or related field preferred

Preferred Qualifications:

2 years of experience in a data center environment with a focus on server hardware storage systems and network devices

Job Title: Infra Repair Technician Location - MCA: 693 Liberty Hill Road Huntsville AL US 35810 Note May need to work in shifts involving night shift as well Job Description- Infrastructure Repair Technician - Data Center (NetOps) Job Summary: An Infrastructure Repair Technician pl...