Gaming Systems Application Owner

Job Title: Gaming Systems Application Owner

Location: Miami Fl

Job Summary:
We are seeking a skilled Gaming Systems Application Owner to manage the operational stability performance and continuous improvement of gaming-related applications. This role is the primary point of accountability for shipboard and shoreside systems ensuring applications meet business needs operate reliably and comply with technology and security standards.

Key Responsibilities:

• Serve as the operational owner and technical SME for gaming systems across shipboard and shoreside environments.
• Monitor system performance manage incidents and coordinate resolution of issues.
• Act as the main contact for business teams IT vendors and support partners.
• Support application enhancements configuration changes and release deployments.
• Maintain documentation operational procedures and knowledge artifacts.
• Collaborate with compliance security and audit teams to ensure regulatory adherence.
• Provide guidance and troubleshooting to shipboard teams.
• Identify opportunities for process improvement automation and system optimization.
• Participate in post-incident analysis and vendor management activities.

Education & Experience:

• Bachelors degree in Information Systems Computer Science Business or a related field or equivalent experience.
• 3 8 years in application support application ownership IT operations or business systems support.
• Experience defining strategy owning a roadmap and driving execution.
• Experience with end-to-end product delivery and supporting enterprise applications in production environments.
• Exposure to casino management systems gaming systems or regulated technology environments is a plus.
• Experience supporting 24/7 operational environments (hospitality travel retail gaming) preferred.

Qualifications:

• Strong understanding of application lifecycle management production support and enterprise technology concepts.
• Familiarity with incident problem and change management practices (ITIL concepts a plus).
• Awareness of security compliance and regulatory considerations in operational systems.
• Strong analytical troubleshooting and problem-solving skills.
• Ability to translate operational business needs into technical requirements.
• Excellent written and verbal communication skills with technical and non-technical audiences.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable working independently and collaboratively with vendors and cross-functional teams.
• Proficient with business and collaboration tools (ticketing systems Microsoft Office/365 ZenDesk ServiceNow Wrike).
• Strong proficiency in data analysis using SQL and Excel.

Compensation & Benefits:

• $55.00/hour paid weekly on Fridays.
• Eligible for benefits including: Dental Vision Short- & Long-Term Disability Voluntary Life & AD&D Accident Critical Illness Hospital Indemnity Health Advocate EAP Health Equity Commuter Benefits ZayZoon and 401(k).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws