Senior Frontend Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

Do you enjoy tackling complex problems with cutting-edge technology Are you excited about contributing to the design stability and reliability of microservices and micro-frontends deployed in the AWS Cloud Do you thrive in an environment that gives you the flexibility to expand your skillset If so this role could be the perfect fit for you.

You will help design develop maintain test and monitor your teams features and services contributing to the continued enhancement of the Genesys Cloud Workforce Engagement Management (WEM) product suite.

What this role isnt

This role does not involve building simple single-page applications or single-tenant services. Instead you will be working within a complex multi-tenant cloud ecosystem. Your contributions will span the entire lifecycle of sophisticated features - from initial design through deployment and ongoing monitoring in Genesys Cloud.

What youll bring to the table

To thrive in this role you should be a strong problem solver who is eager to contribute to both the team and the broader product suite. You are experienced in building custom web components with accessibility in mind and in developing websites that handle large amounts of data including complex manipulation and visualization. You also keep up to date with the latest developments in front-end languages libraries and frameworks. Beyond identifying challenges you can propose and design practical solutions that drive real impact. A resourceful detail-oriented mindset will be key to your success at Genesys.

Some details about what youll do

• Design build and troubleshoot scalable microfrontends

• Contribute to shared web components for use within the team and across the organization

• Understand and efficiently integrate our APIs into web applications

• Perform unit integration and manual testing for team code changes

• Identify opportunities for improvement in code architecture and processes

• Participate in code reviews - both to learn and grow and to help others through constructive feedback

• Mentor teammates by providing technical guidance and support to overcome blockers

• Engage in regular team meetings to communicate openly share ideas and support collaboration

Required Qualifications

• 5 years of deep expertise in modern JavaScript frameworks (React Angular Vue) with a proven track record of defining front-end architecture driving best practices and scaling complex UI systems.

• Strong experience integrating UI applications with RESTful APIs and WebSocket-based services integrating complex back-end systems to deliver end-to-end features

• Familiarity with the full application lifecycle from design and development through deployment and ongoing support

• Excellent critical thinking reasoning and communication skills for effective collaboration across teams and business units

• Strong desire to work with microfrontends and cloud-native development

• Ability to work effectively independently as well as part of a distributed team

Preferred Qualifications

• Experience owning the full UI application lifecycle from design and development through deployment monitoring and ongoing support.

• Experience with building accessible web components (WCAG ARIA best practices)

• Background in data-intensive web applications including data manipulation and visualization

• Familiarity with AWS Cloud or other cloud platforms

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process but every application is reviewed by our Talent Acquisition team looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Employee Referrals:

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.