Manager, Compliance Change Management

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Why Work with Us

At TD Bank US Compliance were on a mission to build a more resilient and scalable compliance risk management function. As part of our team youll play a key role in reshaping compliance structures and processes driving innovation at every level. Here each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program its about creating a culture of compliance that will cascade throughout the organization.

The Ideal Candidate

The ideal candidate will thrive in a fast-paced start-up-like setting as we build a new compliance structure that aligns with the banks size complexity and risk this role youll need to be strategic tactical collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.

Beyond technical expertise were looking for someone with an entrepreneurial mindsetsomeone who can roll up their sleeves takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic evolving landscape are essential as the US Compliance team redefines the banks compliance program and structure.

We are seeking a proactive and strategically minded Manager who can operationalize strategy and manage execution for Compliance Strategy and Operations (S&O) with experience building and scaling compliance programs. The Manager Compliance Change Management will play a critical role in strengthening the Compliance organizations governance framework program execution and strategic initiatives. This individual will support the design and operation of compliance management routines facilitate cross-functional workstreams and drive effective communication and reporting across stakeholders. The ideal candidate possesses strong program management analytical and writing skills coupled with compliance risk management and governance principles experience. The successful candidate is willing to work hands-on to drive key initiatives across compliance operational risk management and audit functions works well in a team dynamic to ensure the seamless execution of complex high-impact projects.

Key Responsibilities:

Change Governance & Execution:

• Support the governance of endtoend compliance change initiatives including policy changes control enhancements and issue remediation.

• Assess the operational impact of new or changing regulations internal policies and risk findings; translate requirements into actionable change plans.

• Develop and maintain detailed implementation roadmaps timelines dependencies and risk mitigation strategies.

• Ensure changes are embedded into business processes procedures systems and controls

Stakeholder Engagement & Governance

• Serve as a central point of coordination between Compliance Units and Risk Partners.

• Facilitate working groups and change control forums to drive alignment.

• Prepare executivelevel updates dashboards and materials on change status risks and outcomes.

• Escalate risks blockers and capacity concerns with clear recommendations.

Program Management Office (PMO):

• Track and manage progress across compliance initiatives ensuring milestones dependencies and deliverables are met in alignment with strategic priorities.

***Hands-on Execution:

Roll up your sleeves to handle day-today compliance tasks while building scalable processes

Produce quality work products independently and collectively with team members

The Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs including frameworks policies standards and development of procedures awareness and specialized training monitoring reporting and information escalation of issues and events.

Depth & Scope:

• Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas

• Integrates knowledge of the enterprise sub-functions or business lines overarching strategy in developing solutions across multiple functions or operations

• Interprets internal/external business challenges and the industry environment recommends course of action and best practices to improve products processes or services

• Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists

• Leads cross-functional teams or projects with significant resource requirements risk and/or complexity

• Independently manages end-to-end functional programs

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

• Impacts the achievement of sub-function or business line objectives within the area they are accountable for

• Work is guided by policies and industry standards/methods

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• Undergraduate degree or equivalent work experience

• 7 years of experience

Preferred Skills:

• Minimum 7 years of experience in governance or risk management within the financial services or FinTech industry

• Prior experience drafting responses and preparing evidence packages for regulators and internal audit

• Excellent verbal and writing skills with a demonstrated history of independently writing quality policies and procedures

• Strong understanding of regulatory frameworks risk management best practices or mature Compliance Management Systems

• Advance proficiency with GRC platforms (preferably ServiceNow and Archer)

• Consistently delivers high-quality and timely work with strict attention to detail and a strong sense of ownership and accountability

• Intellectually curious provides insightful solutions as well as information

• Learns and adapts easily flexible and comfortable with ambiguity

• Professional demeanor excellent interpersonal skills capable of working with all levels of internal and external staff including regulators and collaborating across large organizations

• Prior project management experience

• Ability to work in a diverse and inclusive workspace

• Ability to work in a team dynamic and be a team player

• Proficient in Word Excel PowerPoint Outlook Teams and Microsoft Office Suite

Customer Accountabilities:

• Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups

• Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization

• Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)

• Assists Compliance team members in the use of Issues and Events system for tracking and reporting

• Prepares summaries presentations briefing notes and any other required documentation to effectively report on the status of the Compliance program

• Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative as required

• Delivers relevant subject matter expertise and Compliance advice to business Compliance partners

• Interacts with control functions within the organization

• Conducts meaningful research analysis and assessment of Compliance program activities at the functional level using results to draw conclusions make recommendations assess the effectiveness of enterprise Compliance programs

• Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing packaging and providing information for department executive

Shareholder Accountabilities:

• Adheres to enterprise frameworks and methodologies that relate to activities for our business area

• Makes sure respective programs/policies/practices are well managed meets business needs complies with internal and external requirements and aligns with business priorities

• Consistently exercises discretion in managing correspondence information and all matters of confidentiality; escalates issues where appropriate

• Manages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls segregation of duties transaction approvals and physical control of assets)

• Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations

• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience

• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions makes recommendations assesses the effectiveness of programs/policies/practices

• Monitors service productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists

• Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues

• Actively manages relationships within and across various business lines corporate and/or control functions and manages alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/points of interest

• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit

• Keeps current on emerging trends/developments and grows knowledge of the business related tools and techniques

• Participates in personal performance management and development activities including cross training within own team

• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training coaching and/or guidance as appropriate

• Contributes to a fair positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional

• International Travel Never

• Performing sedentary work Continuous

• Performing multiple tasks Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds Occasional

• Sitting Continuous

• Standing Occasional

• Walking Occasional

• Moving safely in confined spaces Occasional

• Lifting/Carrying (under 25 lbs.) Occasional

• Lifting/Carrying (over 25 lbs.) Never

• Squatting Occasional

• Bending Occasional

• Kneeling Never

• Crawling Never

• Climbing Never

• Reaching overhead Never

• Reaching forward Occasional

• Pushing Never

• Pulling Never

• Twisting Never

• Concentrating for long periods of time Continuous

• Applying common sense to deal with problems involving standardized situations Continuous

• Reading writing and comprehending instructions Continuous

• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.