Automotive Service Advisor

Santa Rosa, CA - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

Platinum Chevrolet is the #1 Chevrolet Dealership in the North Bay serving the Santa Rosa Petaluma Sonoma Windsor Rohnert ParkandHealdsburg communities in Sonoma County. We are looking for a hardworking professional and enthusiastic individual interested in high earning potential to join our team. As a member of our world-class team you can learn from the masters and enhance your skillset. With Platinums incredible training and investment in team members you can excel in the career of your choice.

What We Offer

Team-first organization- Teamwork makes the Dream Work and we want all departments and all employees working together toward the common goal of providing the best possible customer experience we can.
Medical vision and dental- Maintain your well-being with medical dental vision insurance and more. Team members can select a plan that suits their individual needs.
401K- Invest in your future with 401(k) plans and profits sharing including employer contribution match opportunities.
Vacation/PTO(Paid Time Off) and sick pay- Balance your work and home life experiences with PTO Holidays and paid family leave.
Top-notch training- General Motors processes DealerTrack DMS BG Menu Selling and more- there is a plethora of training opportunity to improve and grow yourself.
Life insurance- Company sponsored life insurance available
Employee discounts on goods/services- Taking care of those that take care of our customers
Career growth and recognition-

Responsibilities

Welcome Customers with Hospitality- Greet customers immediately upon arrival providing a friendly professional and welcoming atmosphere
Conduct Professional Walk-Around Inspections- Perform 360-degree walk-around of the vehicle with the customer to note mileage damage and service needs building immediate trust.
Translate Technical Needs- Act as the liaison between the customer and technician accurately translating customer concerns into actionable detailed repair orders ensuring compliance to all manufacturer requirements and state/federal laws.
Provide Transparent Consultantions- Explain recommended repairs services and associate costs to customer in plain non-technical language.
Proactive Communication & Updates- Keep customers informed of the progress of their vehicles throughout the day providing updates before they feel the need to reach out.
Manager Workflow and Timelines- Coordinate with Dispatch and technicians to ensure repairs are completed withing the promised time frame managing customer expectations along the way.
Ethical Consultative Selling- Offer maintenance andservicesoptions based on vehicle needs an manufacturer recommendations using a low-pressure high-integrity approach. 300% rule.
Handle Customer Concerns with Empathy- Proactively address customer complaints or disputes with empathy and professionalism striving for first-time resolutions to ensure satisfaction.
Maintain High CSI Scores- Ensure all service work meets or exceeds quality standards to maintain to improve Customer Satisfaction Index (CSI) scores.
Ensure Quality Control and Vehicle Delivery- Oversee the final qualify check of the vehicle ensuring all work is completed correctly and deliver the vehicle to the customer thoroughly explaining the repair order.
Take Pride in Happy Customers- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

Strong desire to do the job right and to the best of your ability
Organized and friendly personality with a customer focused mindset
Spanish speaking a plus
Strong time management skills
Fantastic communication skills
Professional well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority

Who We ArePlatinum Chevrolet is the #1 Chevrolet Dealership in the North Bay serving the Santa Rosa Petaluma Sonoma Windsor Rohnert ParkandHealdsburg communities in Sonoma County. We are looking for a hardworking professional and enthusiastic individual interested in high earning potential to join o...

Who We Are

Team-first organization- Teamwork makes the Dream Work and we want all departments and all employees working together toward the common goal of providing the best possible customer experience we can.
Medical vision and dental- Maintain your well-being with medical dental vision insurance and more. Team members can select a plan that suits their individual needs.
401K- Invest in your future with 401(k) plans and profits sharing including employer contribution match opportunities.
Vacation/PTO(Paid Time Off) and sick pay- Balance your work and home life experiences with PTO Holidays and paid family leave.
Top-notch training- General Motors processes DealerTrack DMS BG Menu Selling and more- there is a plethora of training opportunity to improve and grow yourself.
Life insurance- Company sponsored life insurance available
Employee discounts on goods/services- Taking care of those that take care of our customers
Career growth and recognition-

Responsibilities

Welcome Customers with Hospitality- Greet customers immediately upon arrival providing a friendly professional and welcoming atmosphere
Conduct Professional Walk-Around Inspections- Perform 360-degree walk-around of the vehicle with the customer to note mileage damage and service needs building immediate trust.
Translate Technical Needs- Act as the liaison between the customer and technician accurately translating customer concerns into actionable detailed repair orders ensuring compliance to all manufacturer requirements and state/federal laws.
Provide Transparent Consultantions- Explain recommended repairs services and associate costs to customer in plain non-technical language.
Proactive Communication & Updates- Keep customers informed of the progress of their vehicles throughout the day providing updates before they feel the need to reach out.
Manager Workflow and Timelines- Coordinate with Dispatch and technicians to ensure repairs are completed withing the promised time frame managing customer expectations along the way.
Ethical Consultative Selling- Offer maintenance andservicesoptions based on vehicle needs an manufacturer recommendations using a low-pressure high-integrity approach. 300% rule.
Handle Customer Concerns with Empathy- Proactively address customer complaints or disputes with empathy and professionalism striving for first-time resolutions to ensure satisfaction.
Maintain High CSI Scores- Ensure all service work meets or exceeds quality standards to maintain to improve Customer Satisfaction Index (CSI) scores.
Ensure Quality Control and Vehicle Delivery- Oversee the final qualify check of the vehicle ensuring all work is completed correctly and deliver the vehicle to the customer thoroughly explaining the repair order.
Take Pride in Happy Customers- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

Strong desire to do the job right and to the best of your ability
Organized and friendly personality with a customer focused mindset
Spanish speaking a plus
Strong time management skills
Fantastic communication skills
Professional well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision

Required Experience:

Unclear Seniority

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

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About Company

Platinum Chevrolet

Who We ArePlatinum Chevrolet is a well-established dealership and the #1 Chevrolet Dealer in the North Bay serving the Santa Rosa, Petaluma, Sonoma, and Healdsb...

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