IT Support Technican
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Job Location:
Colorado Springs, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT SUPPORT TECHNICAN
Location: Colorado Springs CO
Clearance: Active Secret preferred
Reports to: PM
OVERVIEW
We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT Cybersecurity or related fields who are interested in developing hands-on experience in secure systems administration.
The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning user access management basic troubleshooting and documentation within a CMMC Level 2scoped environment. This role emphasizes learning process adherence and security-first operations.
MINIMUM QUALIFICATIONS
PERFERRED QUALIFICATIONS
KEY RESPONSIBILITIES
End-User & Endpoint Support
COMPENSATION
Location: Colorado Springs CO
Clearance: Active Secret preferred
Reports to: PM
OVERVIEW
We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT Cybersecurity or related fields who are interested in developing hands-on experience in secure systems administration.
The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning user access management basic troubleshooting and documentation within a CMMC Level 2scoped environment. This role emphasizes learning process adherence and security-first operations.
MINIMUM QUALIFICATIONS
- Currently pursuing or recently completed an Associates or Bachelors degree in:
- Information Technology
- Computer Science
- Cybersecurity
- Or a related technical field
- Ability to obtain a Secret security clearance
- Foundational understanding of:
- Windows operating systems
- Basic networking concepts
- IT support and troubleshooting fundamentals
- Strong attention to detail and willingness to follow documented procedures
- Ability to learn and operate within a regulated security-focused environment
- Clear written and verbal communication skills
PERFERRED QUALIFICATIONS
- Active Secret security clearance
- CompTIA A Network or Security (or coursework toward certification)
- Familiarity with:
- Active Directory concepts
- Endpoint imaging or deployment tools
- Microsoft 365 (GCC High exposure a plus)
- Ticketing or asset management systems
- Internship lab or hands-on experience in IT support or systems administration
KEY RESPONSIBILITIES
End-User & Endpoint Support
- Provide Tier 1 / Tier 2 support for approved hardware and software
- Assist with imaging configuration and deployment of workstations and laptops
- Troubleshoot basic system application and connectivity issues
- Escalate complex or security-relevant issues to the Systems Administrator
- Assist with provisioning modifying and decommissioning user accounts under supervision
- Support Active Directory user and group management tasks
- Process access requests and SAAR documentation with required approvals
- Apply least privilege and separation of duties principles
- Follow documented security procedures and operational checklists
- Assist with implementing technical controls supporting CMMC Level 2 (NIST SP 800-171)
- Collect logs screenshots and other technical evidence as directed
- Support vulnerability remediation activities under supervision
- Assist with asset tracking system inventories and lifecycle documentation
- Ensure devices and systems remain within authorized configurations
- Support onboarding and offboarding processes for personnel and equipment
- Maintain accurate records of work performed
- Update SOPs checklists and inventories as directed
- Ensure all actions are documented and traceable
COMPENSATION
- Salary Range:$15.16 per hour
Required Experience:
Intern
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
