Technical Operations Senior Specialist
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
Responsible for medium to complex application administration for fleet management output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel.
Your Impact
- Establishes and manages relationships with all appropriate client IT administrators and personnel.
- Establishes and maintains a thorough knowledge of the clients networking environment.
- Maintains up-to-date knowledge of all solutions deployed within the clients environment.
- Responsible for regular application administration for fleet management output management and scanning software solutions.
- Assists the client and Canons Account Team to test and implement hardware/software solutions in client network environment.
- Alerts Canon team of potential impact to timeline immediately.
- Performs all technical support and issue resolution activities.
- Communicates chronic technology issues with Client Canon Account Team.
- Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies.
- Ensures technical deadlines are met works with project team to manage customer expectations.
- Leads technical projects chairs technical meetings and ensures project success through project management.
- Coordinates kick-off meetings.
- Establishes and maintains relationship with customers IT management team.
- Develops and delivers technical classes for on-site personnel ex. school of technology (SOT) TNTAP.
Customer Service
- Consistently applies core customer service excellence approaches.
- Provides unexpected service/value to customers whenever possible (looks for opportunities).
- Consistently generates healthy customer service relationships representing Canon.
- Systematically shares customer feedback with team to broaden team knowledge of issues capabilities customer-specific needs and requirements.
- Contributes regularly to customer information database including issue resolution.
- Establishes and maintains a thorough knowledge of the clients networking environment.
- Maintains up-to-date knowledge of all solutions deployed within the clients environment.
- Responsible for regular application administration for fleet management output management and scanning software solutions.
- Assists the client and Canons Account Team to test and implement hardware/software solutions in client network environment.
- Alerts Canon team of potential impact to timeline immediately.
- Performs all technical support and issue resolution activities.
- Communicates chronic technology issues with Client Canon Account Team.
- Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies.
- Ensures technical deadlines are met works with project team to manage customer expectations.
- Leads technical projects chairs technical meetings and ensures project success through project management.
- Coordinates kick-off meetings.
- Establishes and maintains relationship with customers IT management team.
- Develops and delivers technical classes for on-site personnel ex. school of technology (SOT) TNTAP.
Customer Service
- Consistently applies core customer service excellence approaches.
- Provides unexpected service/value to customers whenever possible (looks for opportunities).
- Consistently generates healthy customer service relationships representing Canon.
- Systematically shares customer feedback with team to broaden team knowledge of issues capabilities customer-specific needs and requirements.
- Contributes regularly to customer information database including issue resolution.
About You: The Skills & Expertise You Bring
In accordance with applicable law we are providing the anticipated rate for this role: $76150 - $104570 / annually- Bachelors degree in a relevant field or equivalent experience required plus 5 years of related experience.- CompTIA A CompTIA Network CompTIA Security CompTIA Cloud CompTIA Server or equivalent.- In-depth knowledge of Canon vendor systems such as Pharos UniFlow etc.- Consistently strong customer service interactions from relationship building to issue management and follow-through.- Continuous contribution of customer data to customer service database to improve service delivery.- Recommends changes to work systems or approaches to improve customer experience.- Works across departments with Canon team members to share customer feedback as appropriate.- May require up to 30% travel to client sites including overnights (valid drivers license and acceptable driving record necessary).- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
Company Overview
About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-JZ1 #LI-REMOTE
Required Experience:
Senior IC
Key Skills
- Continuous Integration
- Agile
- HTTPS
- SAFe
- Systems Engineering
- Acquisition Strategy
- Requirements Analysis
- Sharepoint
- UML
- Technical Support
- Cerner
- Troubleshooting
