Head of Delivery Excellence — Consulting Engagement

N-iXis a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002 we unite 2400 tech-savvy professionals across 40 countries working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud data AI/ML embedded softwareIoT and more driving digital transformation across finance manufacturing telecom healthcare and other industries. JoinN-iXand become part of a team where your ideas make a real impact.

N-iX is transitioning from a talent-based vendor to a system company.

We are looking for an experienced Delivery Excellence leader to join us initially as a consultant to design the foundation of the N-iX Delivery Operating System (DOS) - the global umbrella that defines how we engineer deliver govern measure quality and leverage AI at scale.
Following this phase there will be an opportunity to transition into a full-time leadership role - Head of Delivery Excellence - to implement scale and own this system globally.
Your ultimate goal: convert N-iXs invisible know-how into tangible repeatable scalable assets.

Key Responsibilities:

• Build the N-iX DOS: Standardize how N-iX delivers excellence at scale by creating a hierarchy of Frameworks (methodologies) and Playbooks (daily guides)
• Codify Institutional Capital: Systematize architectural knowledge project patterns estimation models and risk playbooks so knowledge lives in systems not just in peoples heads
• Operationalize Specializations: Ensure the DOS supports and amplifies our focus on Application Modernization Platform Engineering and Data/AI Modernization
• Enhance Enterprise Credibility: Build the mature governance frameworks and QA standards that allow us to win large-scale high-value transformation deals
• Industrialize GenAI Delivery: Support the shift toward GenAI-powered engineering to improve margins scale predictably and differentiate N-iX in a crowded market.

The Ideal Profile:

• Must have deep experience in the IT services sector specifically understanding the evolution from staff augmentation to complex modernization projects
• Familiarity with the delivery models of globally recognized engineering and technology consulting companies known for building mature delivery operating frameworks ensure N-iXs DOS remains top-tier
• 10 years of experience in IT with at least 5 years specifically focused on Delivery Excellence Delivery and Delivery Operating Models within IT services companies
• Strong technical background in software engineering architecture or platform/data engineering - will be a strong advantage
• The ability to take invisible expertise scattered across senior engineers and synthesize it into reusable modular assets
• Skilled at using estimation models quality criteria and risk playbooks to move from heroic delivery to predictable delivery
• A natural drive to create hierarchical structuresmoving from a global Operating System to specific domain Frameworks and practical Playbooks
• Obsessed with fixation of value ensuring that best practices are documented and implemented into day-to-day processes rather than rediscovered every time.