Customer Service Team Lead
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
To support our growing customer base and strengthen our customer service leadership capacity we are looking for a Customer Service Lead to join our team. This role will be pivotal in supporting our Customer Service Manager and broader leadership team to refine improved business processes strengthen reporting and drive initiatives that will enhance our customers experience with us as well as taking ownership of customer issue resolution and mentoring and developing colleagues in their skills and responsibilities.
This is a fully on site position based out of our Orlando FL facility.
An essential service provider to Healthcare Daniels Health was founded with the vision of making healthcare safer and for the last 40 years we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our why our how is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.
What you will do
- Provide phone and email support to clinical and administrative customers addressing questions resolving issues and managing scheduling or stock updates.
- Delegate tasks and projects to team members with clear followup accountability and reporting.
- Log investigate and resolve customer requests and complaints in Salesforce with accurate documentation and timely escalation.
- Maintain and update filing systems inventory records and database information.
- Partner with production and transport teams to support efficient deliveries including creating manifests preparing production documents managing stock printing waste transfer forms and assisting with truck routing.
- Coordinate account changes across departments (billing sales logistics) and create reports for leadership and the Customer Service Manager on key metrics KPIs and issue resolution.
- Identify opportunities to improve administrative processes and support colleagues skill development to enhance efficiency and quality of work.
What we are looking for
- Minimum 2 years of customer service experience in manufacturing transportation retail or hospitality with demonstrated responsibility beyond frontline support.
- Strong relationshipbuilding skills and a confident approachable leadership presence that strengthens trust with both customers and internal teams.
- Proven ability to lead motivate and guide a team while collaborating effectively across departments to resolve issues and improve the customer experience.
- Technically proficient with Microsoft Office; experience with Salesforce and ERP systems highly valued especially for driving reporting accuracy and workflow oversight.
- Exceptional written and verbal communication skills with strong attention to detail documentation discipline and the ability to coach others on quality standards.
- Flexibility to work weekends holidays or varied hours based on production needs with a proactive mindset for continuous process and service improvements.
Why work for us
- Job Stability As an essential service to healthcare Daniels Health is non-seasonal and recession-proof
- Comprehensive Benefits Medical Dental and Vision Insurance effective onDay One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
- 401K Matching Plan 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule andno waiting periodon the match
- Permanent Position Full-time 40 hours per week with long-term career potential
- Mission-Driven Work Be part of a company thats making healthcare safer and more sustainable through innovative waste management solutions
- Growth & Development Opportunities to expand your skills in leadership data analysis and cross-functional collaboration within a supportive and evolving organization
If youre looking for a stable mission-driven role where your leadership makes a real impact wed love to hear from you. At Daniels Health youll be part of a team that values safety innovation and people.Apply todayand take the next step in your career with a company thats transforming healthcare waste management for good.
Who are we
We are a healthcare service company providing safety systems and medical waste collection for hospitals medical centers surgical centers nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
At Daniels Health, we've provided medical waste management and disposal services for over 20 years and proudly hold the highest NPS scores in the industry.
