Customer Service Training & Quality Assurance Supervisor (Spanish Bilingual)

CUSTOMER SERVICE TRAINING & QUALITY ASSURANCE SUPERVISOR (SPANISH BILINGUAL)

Must be in Southern NV or Central MN and have reasonable commute to Las Vegas NV or St. Cloud MNdue to in-office requirements.

SCHEDULE: Full-Time Monday-Friday 8:00am-5:00pm CST/PST

COMPENSATION: Starting Pay $25.00 $29.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact while developing others PCI is seeking a Spanish Bilingual Customer Service Training & Quality Assurance Supervisor who is people-focused detail-oriented and performance-driven and excited to lead training and quality assurance teams that support exceptional compliant customer service for both English- and Spanish-speaking customers.

This is an exciting opportunity to grow your leadership career influence operational excellence and play a key role in equipping employees with the skills and confidence to succeed in a bilingual service environment.

WHAT YOULL DO

• Lead and coach trainers and quality assurance employees providing daily guidance mentoring and performance support.
• Oversee onboarding uptraining refresher and ongoing development programs supporting and facilitating training sessions as needed in both English and Spanish.
• Direct quality assurance operations ensuring audits monitoring and performance standards are met consistently across bilingual interactions.
• Analyze training and quality metrics to identify trends performance gaps and improvement opportunities delivering actionable insights to leadership.
• Manage workloads capacity and deliverables complete performance evaluations and provide regular feedback to bilingual team members.

WHAT WERE LOOKING FOR

Must-Have Qualifications:

• High School Diploma GED or a minimum of 4 years equivalent relevant industry experience.
• Fluency in both English and Spanish with the ability to communicate clearly professionally and effectively in both verbal and written formats.
• Minimum 2 years of experience supervising coaching or leading employees including direct reports.
• At least 1 year of experience delivering training or facilitating learning in a customer servicedriven environment.
• Minimum 1 year of experience monitoring and evaluating call interactions and providing performance feedback.

Nice to have but not Required! (Well train you!):

• Proficiency in Microsoft Office (Outlook Word Excel PowerPoint).
• Demonstrated commitment to employee development collaboration and continuous improvement.

LOCATION & WORK SETTING

• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas NV 89144 or
• Office Address: 628 Roosevelt Rd St. Cloud MN 56301
• Schedule: Full-Time MondayFriday 8:00am-5:00pm CST/PST
• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $25.00 $29.00 per hour/year.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!

PCI has standard and competitive benefit plans which include group medical/dental/vision short term disability long term disability as well as an attractive group of voluntary benefits.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at

Required Experience:

Manager