Library Reference Assistant
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Job Location:
Milwaukee, WI - USA
Yearly Salary:
$ 57730 - 69328
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEESONLY **
Purpose
The Milwaukee Public Library is seeking Library ReferenceAssistants who are curious compassionate and excited to help patrons in this role youll be on the front lines of public serviceproviding reference help readers advisory and programming support to the day brings new questions new conversations and new opportunities to makeinformation and learning accessible and meaningful to the public. If youreexcited to help people read understand and connect in a dynamic public librarysetting this is your chance to make a real impact one question one book andone connection at a time.
Essential Functions
Customer Service and Reference
- Assist the public with self-service resources including photocopiers printers computers software applications online registration and holds-pickup.
- Provide reference and readers advisory services in person by telephone by e-mail and via Instant Message.
- Search indexes bibliographies and other reference sources in response to patrons requests.
- Determine the availability of materials by using online catalogues and databases.
- Retrieve reference materials.
- Provide technical support and assistance to staff and the public including basic troubleshooting of computers printers and photocopiers.
- Refer patrons to other community organizations and functions that may provide additional assistance or support.
Collection and Program Support
- Provide collection development support including using data tools and resources to make selection and deselection recommendations.
- Assist with standing order and serials review creation and maintenance of files and indexes for special collections.
- Review missing lists and other reports through CountyCat updating location codes and distributing books.
- Provide program support for librarian staff including participating in planning scheduling and the delivery of programs.
System Support
- Provide reference and public services support to branch libraries throughout the MPL system.
- Serve on assigned committees.
- Maintain various files including current event and meeting room schedules.
- Develop displays of library materials.
- Serves as the staff person in charge of opening or closing the branch as needed.
Conditions of Employment
- Ability to lift and move items weighing up to 10 pounds occasionally.
- Beyond the assigned location incumbents are required to regularly travel to other libraries throughout their branch cluster and provide emergency help to all locations in the MPL system.
- Must work the following schedule: Wednesdays through Fridays 9:30 am 6:00 pm; Saturdays and Sundays 8:30 am 5:00 pm
Minimum Requirements
- Regular status as a City of Milwaukee employee having successfully completed a probationary period for a civil service position or status as a City of Milwaukee employee in a fixed-term position.
- Bachelors degree in any major from an accredited college or university.
- Completion of a three-credit reference course from an accredited college or university within one year of appointment.
Equivalent combinations of education and experience may beconsidered.
Knowledge Skills Abilities & Other Characteristics
Technical
- Ability to read and understand work-related documents such as manuals policies and procedures.
- Ability to learn and use job-specific computer programs.
- Ability to perform basic reference and readers advisory work.
- Ability to perform detailed work of a technical nature accurately and efficiently.
- Ability to sort items accurately in alphabetical and numeric order.
Customer Service and Communication
- Knowledge of principles and processes for providing customer service.
- Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
- Ability to communicate information and ideas in writing such as reports business correspondence email messages and procedure manuals.
- Verbal communication skills to be able to share information with patrons clearly.
- Ability to interact effectively with staff and patrons.
- Ability to practice active listening by giving full attention to what other people are saying taking time to understand the points being made and asking questions as appropriate.
- Ability to work cooperatively in a team-oriented collaborative environment with people whose backgrounds may differ from ones own.
Professionalism and Judgment
- Ability to use logic and reasoning to identify problems and make sound decisions.
- Ability to problem solve establishing systematic methods of accomplishing goals.
- Ability to multitask and respond rapidly and effectively to changing priorities.
- Ability to maintain accurate work records.
- Honesty ability to safeguard library resources and ability to maintain confidentiality.
Current Salary
The current salary range (PR 2EN) is$57730-$69328annuallyand the current resident incentive salary range for City of Milwaukee residentsis$60039-$72101annually.Appointment will be made inaccordance with the provisions of the salary ordinance.
Selection Process
THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of related educationexperience and accomplishments an evaluation of written communicationinterviews and/or other assessment methods. The Milwaukee Public Library reservesthe right to call only the most qualified candidates to proceed in theselection process. Information from the selection process will inform thehiring decision. Selected candidates will be transferred and/or promoted to theposition.
INITIAL FILING DATEThe selection process willbe held as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the Citys needs are met. Theapplicant is responsible for attending all phases of the selection process atthe time and place designated by the hiring authority.
NOTE:Transfer/Promotional Opportunitiesand Promotional Examinations are not open to Milwaukee Public Schools employeesor to the public. Only current City of Milwaukee employees and civilianpersonnel in MFD and MPD hired through a City Service Commission process whohave successfully completed a probationary period for a Civil Service positionor who have status as a City of Milwaukee employee in a fixed-term positionwill be considered. Individuals with exempt provisional temporary oremergency appointments are not eligible for transfer.Additional Information
APPLICATIONS and further information can be accessed byvisiting and transcripts should be submitted no later than the deadline listed above.
Conclusion
EEO 204
The City of Milwaukee values and encourages diversity and isan equal opportunity employer.
Required Experience:
Junior IC
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