Senior IT Coordinator – Technology Operations – Casablanca, Morocco
Share
Job Location:
Casablanca - Morocco
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
This role is responsible for leading the delivery and continuous improvement of enterprise applications digital transformation initiatives and IT operations across the organisation. The position oversees end-to-end project and change management ensuring successful implementation of business systems including ERP CRM intranet web and collaboration platforms while maintaining optimal application performance governance and user adoption.
The incumbent will drive digital innovation by identifying and implementing technology and AI-driven solutions that enhance operational efficiency and business value while ensuring alignment with cybersecurity data protection and risk management addition the role provides oversight of IT support and service delivery ensuring high-quality technical assistance to end users and adherence to ITIL-based processes.
Principal Responsibilities:
Project and Change Management:
- Oversee IT projects from initiation to delivery.
- Ensure projects are delivered on time within scope and within budget.
- Manage organizational changes related to IT transformations.
- Ensure proper stakeholder communication and adoption of new solutions
Application Portfolio (ERP CRM Intranet Web SharePoint etc.)
- Ensure the proper functioning of business applications (incident management ticket management corrective preventive and evolutionary maintenance requests).
- Monitor application performance and anticipate improvement needs.
- Implement monitoring auditing and incident management procedures.
Performance and Quality Management of Applications
- Ensure optimal application performance.
- Monitor performance indicators (KPIs) to assess the effectiveness of applications and digital projects.
- Manage the corrective and evolutionary maintenance of existing applications according to business needs and technological developments.
- Oversee testing solution validation and production rollouts.
Digital Transformation Projects
- Identify business needs in collaboration with various departments.
- Plan coordinate and manage application development or deployment projects.
- Oversee the drafting of specifications and functional requirements.
- Ensure risk and project schedule management.
- Organize training and support sessions for users of new applications or digital tools.
- Ensure effective change management during the implementation of new digital and application solutions.
AI Strategy and Use Case Implementation
- Identify and prioritize AI use cases with clear business value.
- Coordinate the implementation of AI-powered solutions (e.g. automation analytics intelligent assistants).
- Monitor AI solution performance and continuous improvement.
Cybersecurity and Digital Risk Management
- Ensure digital and AI solutions comply with cybersecurity and data protection requirements.
- Coordinate risk assessments for digital and AI initiatives.
- Implement security-by-design and privacy-by-design principles.
- Coordinate remediation of digital and data-related risks.
IT Support & Helpdesk
- Provide onsite and remote support to end users.
- Provide ongoing technical support to system users as first and second level support including troubleshooting hardware and application issues on workstations
- Perform Quality Assurance activities to ensure the platform and all its components operate successfully in the user environment
- Reply to requests for information technology services repairs support inquiries or complaints
Requirements: Skills
Technical Skills
- Application life cycle management (implementation maintenance upgrades)
- System integration and interoperability
- Cloud platforms (Azure GCP)
- Enterprise applications (ERP CRM Intranet Web SharePoint etc.)
- Experienced with Odoo Dynamics 365 Business Central Power Automate Power BI Power Apps etc.
- Digital transformation platforms (low-code/no-code tools workflow automation document management systems)
- AI platforms and services (AI automation tools analytics platforms intelligent assistants)
- Data governance
- ITIL framework knowledge (incidents problems changes)
Project & Process Management
- Project management (Agile Scrum)
- Process optimization and automation
- Documentation and reporting
- Risk assessment and mitigation
People Skills
- Stakeholder management
- Cross-department collaboration
Soft Skills
- Strong problem-solving and analytical thinking
- Communication (technical and non-technical)
- High attention to detail and process compliance
- Adaptability and continuous learning
Requirements: Qualification
- Rigorous and motivated IT engineer with a minimum of 68 years of experience.
- Good academic background required.
- IT related Masters and/or Bachelor’s degrees
- Fluency in English and French is a must
Benefits and Contractual information:
- Willing and able to relocate to Casablanca Morocco
If you wish to apply for the position please send your CV to
Please visit for more exciting opportunities.
Lara Joubert
Recruitment Specialist
CA Global Finance
CA Global will respond to short-listed candidates only. If you have not had any response in two weeks please consider your application unsuccessful however your CV will be kept on our database for any other suitable
Key Skills
- Network security
- Active Directory
- Customer Service
- Information Technology
- desk support
- Access Points
- Windows
- Phone Calls
- Troubleshoot
- User Accounts
- laptops
- Setup
- hardware
- Technical Support
