Vice President, Campaign Management (Merch & D2C)

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse a division of UMG is the preeminent leader in merchandise & D2C solutions in music defining & delivering the industrys best-in-class service to connect artists with their fans. Established & headquartered in Philly Famehouse powers merch and D2C for UMGs labels artists and Bravado. Our success & culture is fueled by collaborationboth within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists providing a full-service solution to grow an artists owned business including strategy creative merchandising fulfillment customer service technology and more.

The VP Campaign Management will play a critical role at Famehouse leading the team who acts as the nexus of all campaign activity across the business. Overseeing one of our largest teams you will work closely with our Label partners Account Management teams and cross-functional partners across Famehouse and UMG to lead the exceptional execution of campaigns & client operations across our service areasspanning merch & music campaigns across eCommerce Tour Retail and Licensing.

This role is a client-facing services operations leader overseeing the complex project and global campaign management required to deliver against our strategy both at scale and at the individual artist level. Candidates must be operationally savvy possess strong communication skills and be adept at navigating dynamic artist service scenarios.

Ideal candidates have strong experience leading large teams as well as a background in music and merchandise. Must have a passion for delivering exceptional client experiences that set the bar in super-serving both artists labels and most importantly their fans.

What Youll Do

Function & Team Leadership

• Lead the Campaign Management department setting vision standards and operating models across all campaigns and channels.

• Serve as the primary point of escalation for the team partnering closely with Account Management leadership to quickly resolve issues and unblock work.

• Build and develop a high-performing multi-layered team; drive accountability coaching and clear performance expectations.

Client Service Operations Ownership

• Act as a senior client-facing expert on campaign execution timelines risks and resourcing across D2C tour retail and licensing.

• Navigate internal and external politics with tact while protecting realistic delivery plans and operational integrity.

• Communicate options and trade-offs clearly to artists teams labels and internal stakeholders.

Campaign & Workflow Management

• Oversee Campaign Management ownership of key milestones across the full lifecycle: planning product and merch development content and asset readiness launch and ongoing performance and inventory management.

• Ensure campaigns are executed on time on brief and in alignment with commercial targets and channel strategies.

• Drive rigorous documentation status reporting and risk management across all active campaigns.

Process Design & Optimization

• Design refine and scale workflows RACIs and playbooks for Campaign Management grounded in your understanding of the full process map and channel-specific requirements.

• Continuously improve processes based on client feedback team feedback and business trends to increase speed quality and predictability.

• Partner with Operations Tech and Data teams to ensure tools systems and dashboards support efficient planning and execution.

Resource & Capacity Management

• Own resource allocation across the Campaign Management team in a highly dynamic fast-paced environment.

• Balance workloads and priorities against business needs campaign complexity and client tiers.

• Collaborate with leadership on headcount budget and flexible resourcing models.

Cross-Functional Partnership

• Be an exceptional partner to leaders across Account Management Creative Store Management Commercial & Merchandising Marketing Finance BA and Operations.

• Represent Campaign Management in senior forums ensuring decisions remain executable and aligned to client expectations and service operational realities.

• Champion mutual respect for each functions expertise and needs and drive alignment around shared KPIs and outcomes.

What Youll Bring

• 10 years of experience in campaign production operations or program management in music entertainment merch or consumer eCommerce.

• Deep understanding of the music and merchandise ecosystem including labels management touring retail and licensing.

• Proven experience managing music product and/or merch across eCommerce tour and/or retail channels.

• Demonstrated strength in process design and optimization turning complex workflows into clear scalable systems.

• Track record leading large teams in a high-volume fast-changing environment including hiring coaching and organizational design.

• Strong client-facing presence and stakeholder management skills; comfortable working with senior label artist and internal leadership.

• Excellent judgment under pressure and a calm solutions-oriented approach to escalations.

• Proficiency with project management and collaboration tools; confident using data to inform decisions.

• A leadership style grounded in cross-functional respect clarity and empowermentnot just administration.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

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Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.