IS Analyst
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Job Summary
Responsive recruiter
This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. The IS Analyst is primarily responsible for the implementation support and maintenance of end user computer systems associated software and peripherals in a networked environment. This position plays an important role in backing up the Director of IS and Analytics and is fully familiar with the processes equipment and systems employed at Sky Ranch.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support company Windows and Apple workstations by maintaining and troubleshooting company computers printers peripherals and other communication systems. This includes hardware and software problems networking issues manufacturer issued patches and fixes peripheral installation and support and telephones cell phones etc.
- Respond in timely fashion to help requests and tickets (phone email camp radio etc.). Keep users informed during the troubleshooting process and work with users to improve their computing environment.
- Support Sky Ranch Local Area Network in six sites to ensure it is up and functioning.
- Support Sky Ranch Point to Point Network in five sites to ensure it is up and functioning.
- Manage O365 Teams (including Phones) SharePoint file stores and administer users via Microsoft Entra.
- Liaise with Managed Security Provider to proactively manage Sky Ranch Information Services Security posture and firewall
- Lead general networking problems and projects with emphasis on streamlining and automating support processes.
- Administer usernames passwords and mail accounts. (O365)
- Repair and /or replace computer parts as necessary.
- Manage applications.
- Maintain hardware inventory.
- Work with vendors and contractors to accomplish various projects.
- Be available outside of standard hours to troubleshoot issues on a limited rotation basis.
- During summer season the 5-day work week will shift to Sunday Thursday or Tuesday-Saturday for IS employees to ensure 7 day coverage.
OTHER DUTIES AND RESPONSIBILITIES
- Provide technical support as needed.
- Maintain compliance with Sky Ranchs employee policies and procedures.
- Maintain compliance with all state and federal laws and regulatory requirements.
- Perform other duties as directed.
QUALIFICATIONS:
EDUCATION
- Associate degree in computer technology.
- Bachelors degree preferred.
EXPERIENCE
- Minimum of 4 years of work experience in Information Technology.
KNOWLEDGE
- In-depth understanding in the field of information technology.
- Excellent working knowledge of Microsoft Office and Microsoft Operating Systems is required. Cloud Experience Sky Ranch is a Cloud Only organization and an understanding of the Entra environment is necessary.
- Excellent Networking knowledge and troubleshooting experience.
- Desirable Experience with MS Intune SharePoint Teams including telephones.
- Desirable Experience with macOS iOS and IpadOS devices and JAMF MDM
- Desirable Experience with Unifi and Ubiquiti networking solutions
SKILLS AND ABILITIES
- Excellent interpersonal skills customer focus and relationship building skills.
- Ability to investigate and analyze information and draw conclusions.
- Ability to exercise independent thinking and initiative.
- Ability to deal with complex situations or issues and make effective timely and appropriate decisions.
- Excellent organizational skills: ability to multi-task and manage a variety of tasks.
- Ability to maintain confidentiality.
- Ability to communicate the vision and values of Sky Ranch to both internal and external customers.
EXTERNAL CONTACTS
- Guests vendors and service providers.
EQUIPMENT AND PROPERTY
- All computer equipment (servers laptops computers mobile devices networking point to point radios etc.).
PHYSICAL DEMANDS
- Ability to use up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently to move objects.
- Ability to grasp push pull carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.
- Requires some physical agility including but not limited to bending for items below or reaching for items above the individual; crawling under desks; stooping and climbing step stools or ladder.
WORK ENVIRONMENT
- Works indoors in normal office environment majority of the time.
- Ability to travel to various geographic locations including travel by car and some overnight stays including weekends.
OTHER
Commitment to Christian principles and teachings both professionally and personally. Must be able to fully support Sky Ranchs Doctrinal Statement. An active membership in a church whose spiritual beliefs are aligned with Sky Ranchs Doctrinal Statement.
Commitment to Sky Ranchs Vision Mission Values (Who We A.R.E.) and Principles (WOW Stewardship and Excellence) demonstrated in daily behavior.
Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.
Possess personal spiritual discipline that models a proactive approach toward personal spiritual and relational health.
Sky Ranch is a year-round recreational camp ministry with locations in Texas Colorado and Oklahoma. Our mission is to lead youth and families to know and follow Christ. For over 65 years weve created experiences in engaging camp environments helping parents and leaders inspire challenge and encourage. Come join us!
Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Sky Ranch is one of North America’s premier Christian Camps with locations in Texas, Colorado, and Oklahoma and offers programming for summer camps, retreats, rodeo training, and school programs. Learn more today!
