Security Operations Manager
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Operations Manager
Key Responsibilities
Uniformity & Appearance
Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance.
Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook.
Scheduling
Manage specialist schedules and communicate issues to SSL SOM and scheduling teams.
Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight.
Respond to emergency call-ins as needed.
Submit and approve specialist PTO in coordination with the scheduling team.
Submit OM PTO directly to SSL or SOM for approval.
Track all PTO requests; DMs may deny requests if balances are insufficient.
Operational Oversight
Conduct shift changeovers providing clear pass-downs to incoming and outgoing leadership.
Ensure specialists complete assignments breaks and rotations appropriately.
Maintain accountability for alarms escorts tickets drills intrusions evacuations and flash messages.
Oversee BOLOs and special detail requests.
Ensure all equipment on site is accounted for and properly maintained.
Training & Development
Oversee compliance of training programs for self and specialists.
Implement mentorship programs and remediation training; document all training activities.
Conduct audits and other compliance audits as directed.
Maintain familiarity with SOPs Post Orders and Site Reference Sheet documents and communicate updates to specialists.
Administrative Duties
Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM.
Attend required meetings and maintain responsiveness via email Chime and duty phone.
Document all pass-downs incident reports tickets and communications in logs.
Perform specialist counseling regarding performance and conduct issues coordinating with SSL/SOM.
Maintain documentation of counseling per HR and employee relations guidelines.
Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support.
Incident & Risk Management
Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts.
Lead evacuations and ensure all specialists understand site-specific safety procedures.
Handle specialist performance or conduct issues that pose imminent risk coordinating with SSL/SOM.
Position Requirements
Must be at least 18 years of age.
2 years of progressive supervisory and management experience OR a college degree.
Must be reliable accountable punctual and have a strong work ethic.
Must have a strong grasp of appropriate and professional verbal/written communication.
Conflict resolution and de-escalation skills a plus.
Proficient computer / technology skills needed.
Customer service background preferred.
Strong planning organizing and leadership skills.
Ability to take initiative achieve results and meet deadlines.
Reliable and self-motivated.
Strong customer service and interpersonal skills a must.
Must have a Valid Drivers License
With over 80 years of protecting the things that matter weve seen more than most. Thats why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
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Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.
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Required Experience:
Manager
Key Skills
- Splunk
- Compliance Management
- IDS
- SOC
- Cybersecurity
- Identity & Access Management
- Security
- Information Security
- Process Engineering
- Metadata
- Encryption
- Siem
About Company
Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more
