Global Knowledge Specialist

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The Global Knowledge Specialist sits on the Colleague Experience & PMO Team and is a strategic contributor responsible for designing maintaining and optimizing HR knowledge systems that empower employees with timely accurate and accessible information. This role focuses on organizing and curating HR content to ensure consistency usability and global alignment. By implementing governance processes and self-service strategies this role helps reduce friction improve efficiency and enhance the overall HR experience.

What youll achieve in this role:

• Make knowledge accessible: Youll ensure knowledge articles contain accurate up-to-date HR information that is easily searchable organized and accessible.

• Drive efficiency: Your work will reduce repetitive inquiries and empower colleagues to solve issues on their own through intuitive self-service tools.

• Shape global standards: Youll ensure HR knowledge is consistent and reliable across regions creating a seamless experience for our global workforce.

• Build for scale: Youll develop sustainable processes for content updates and governance setting the foundation for long-term success.

• Enhance employee experience: Your efforts will deliver clear user-friendly content that reduces confusion builds trust in our resources and informs our colleagues.

• Establish governance: Youll help develop governance processes for maintaining the knowledge base ensuring accuracy and accountability.

• Enable content owners: Youll develop workflows and processes for enabling and supporting SMEs and knowledge owners to ensure content meets standards.

Responsibilities:

• Reinforce content standards and enable knowledge owners to follow governance and approval model; conduct annual content review in collaboration with knowledge owners

• Improve and maintain the HR Knowledge Base across regions ensuring content is structured searchable and aligned with employee needs

• Develop and implement content governance processes including version control review cycles and archival standards

• Oversee global HR knowledge base strategy to ensure consistency and relevance across functions and regions

• Partner with HR subject matter experts to capture institutional knowledge and translate it into user-friendly articles

• Monitor usage patterns and feedback to continuously improve knowledge tools and content relevance.

• Provide guidance to HR colleagues on knowledge-sharing best practices

Qualifications:

• Bachelors degree in Communications Human Resources Information Systems or related field.

• 4 years in knowledge management content governance or HR systems roles

• Experience with global knowledge platforms and self-service strategies

• Experience with ServiceNow preferred

• Oversee the end-to-end lifecycle of knowledge articles including creation validation publishing retirement and archival in ServiceNow

• Knowledge and interest in Generative AI tools

• Experience with optimizing search capabilities in ServiceNow

• Ability to develop and communicate best practices for developing managing and updating knowledge content

• Ability to operate independently and identify intent from broad leadership direction

• Experience in preparing knowledge content for AI tools and search functionality is a plus

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

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