Supply Chain Customer Service Analyst (remote)

What you will do

As a Supply Chain Customer Service Analyst you will direct plan coordinate and establish relationships and protocols to service the customer/customer group assigned consistent with company objectives. You will work and support the commercial sales team: account managers sales directors managing directors and VP level to execute weekly order processing line changes sales promotions line with customer expectations. You will be responsible for bringing world class practices to Clarios including managing and analyzing ordering replenishment and allocation practices as related to service for our customer/customer group in collaboration with the companys regional inventory planners manufacturing plants and distribution centers.

How you will do it

• Single point of contact for sales teams regarding overall order status inventory levels outstanding shipments and any other production-related items.
• Responsible for supporting the largest and most critical accounts for the organization
• Attend Joint Customer Business Meetings as Subject Matter Expert for topics related to
• Customer Supply Chain and their specific accounts
• Coordinate with Regional Planner(s) and Supply Chain to reduce the risk/impact of customer line changes customer differentiation projects and demand swings
• Responsible for communicating change and any other adjustments that might directly affect their account in writing to the appropriate audience and follow through
• Support sales teams by directing the appropriate plans on how to meet customer expectations on time and in scope
• Provide insight and feedback on demand and forecast trends to the Demand Planning and Sales teams to help improve the S&OP process
• Attends inquiries comments and complaints from customer headquarters account managers/sales directors
• Analyzes sales transactions monitors correct loading and adjusts errors in company systems
• Liaison with other departments (e.g. Logistics Supply Chain Finance Engineering & Operations) for order completion and order shipment.
• Assigned to support UATs (User Acceptance Testing) on system upgrades as appropriate.
• Assigned to projects that require critical thinking and a good understanding of overall Clarios Operations
• Key contributor to the Customer Control Tower and influencer to leadership

What we look for

Required

• Bachelors degree in operations management supply chain or business.
• A minimum of three (3) years of working experience
• Inventory Analysis/Production and Inventory Control Supply Chain Customer Service and/or Logistics experience strongly preferred
• Strong with customer service.
• Able to travel up to 10%

Preferred

• Advanced Word Excel PowerPoint Business Objects and Power Query experience
• Proficiency with Microsoft Office Suite
• Solid understanding of inventory management concepts
• Comfortable working in complex and high-pressure environments

This position offers a competitive salary and a comprehensive benefits package including health dental and vision insurance as further described below. The position has a salary range of $76000 to $100000 per year.

What you get:

• Medical dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire

• Tuition reimbursement perks and discounts

• Parental and caregiver leave programs

• All the usual benefits such as paid time off flexible spending short-and long-term disability basic life insurance business travel insurance Employee Assistance Program and domestic partner benefits

• Global market strength and worldwide market share leadership

• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

• Clarios has been recognized as one of 2025s Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction.

Who we are:
Clarios is the force behind the worlds most recognizable car battery brands powering vehicles from leading automakers like Ford General Motors Toyota Honda and Nissan. With 18000 employees worldwide we develop manufacture and distribute energy storage solutions while recovering recycling and reusing up to 99% of battery materialssetting the standard for sustainability in our industry. At Clarios were not just making batteries; were shaping the future of sustainable transportation. Join our mission to innovate push boundaries and make a real impact. Discover your potential at Clarioswhere your power meets endless possibilities.

Veterans/Military Spouses:
We value the leadership adaptability and technical expertise developed through military service. At Clarios those capabilities thrive in an environment built on grit ingenuity and passionwhere you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore we encourage people from all backgrounds to apply to our positions. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age status as a protected veteran or other protected characteristics protected by law. As a federal contractor we are committed to not discriminating against any applicant or employee based on these protected statuses. We will also take affirmative action to ensure equal employment opportunities. Please let us know if you require accommodations during the interview process by emailing . We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience area of expertise and all characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability diversity and equal opportunity please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.