Claims Construction Defect Manager

Amerisure creates exceptional value for its partners policyholders and employees. As a property and casualty insurance company Amerisures promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses as well as the health and safety of every employee. With an A.M. Best A (Excellent) rating Amerisure serves mid-sized commercial enterprises focused in construction manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Construction Defect Claims Manager that can do a 3-day hybrid schedule onsite in one of our offices but would consider remote for the right candidate. The ideal candidate will possess the following skill set.

Summary Statement

Leads a team of technical Construction Defect claims professionals ensuring industry leading customer service experience through exceptional service relationship building talent training and development and superior claims outcomes. Responsible for units achievement of claim department goals established to realize the companys strategic objectives. Partner within department and cross-functional leadership to build agency/policyholder relationships and execute operational plans. Promotes the results and success of the organization through advancement of direct reports.

Essential Tasks/Major Duties

• Lead direct and develop staff in area of responsibility with an emphasis on talent management and succession planning in accordance with the companys strategic direction.
• Collaborate with claims management to develop and implement service strategies that meet or exceed the service levels committed to agents and policyholders.
• Continuously coach and develop direct reports to conduct thorough investigations assess coverage and liability and build strong internal and external relationships. Guide team in pursuing risk transfer creating action plans preparing largeloss reporting identifying early resolution opportunities and maintaining accurate timely loss reserves throughout the claim lifecycle reflecting probable ultimate exposure.
• Analyze and interpret key performance indicators and other key metrics to identify claim trends and opportunities for improvement to meet department objectives.
• Identify and implement loss cost and ALAE management methods designed to deliver quality claims results.
• Monitor and ensure that claims are adjudicated in accordance with Amerisure claims best practices and litigation management guidelines and quality standards through claims quality assurance programs including tracking compliance with internal control assessment requirements.
• Partner with field marketing underwriting and risk management leaders to realize strategic and operational objectives.
• Conduct quarterly audits of randomly selected open and closed files within assigned team.
• Review new First Notice of Loss in pending assignment queues and appropriately distribute.

Knowledge Skills & Abilities

• Bachelors degree required; Juris Doctorate preferred.

• 7 years of commercial claims experience including 5 years handling high exposure and complex commercial general liability (primary or excess/umbrella) litigated files and 3 years handling complex construction defect files.
• 2 years of leadership experience.
• Extensive knowledge of current tort contract and coverage laws in multiple jurisdictions including experience in TX FL SC GA and AZ.
• Ability to identify and elevate potential aggravated liability and direct resolution strategies to mitigate exposure.
• Extensive insurance coverage experience involving multiple policy years with variable jurisdictional allocation.
• Intermediate computer skills required including Microsoft Office Suite.
• Possesses a thorough understanding of general liability pollution/professional liability surety reinsurance and subrogation/recovery claims.
• Demonstrates superior knowledge of claims situations and all aspects of coverage analysis and litigation management process.
• Ability to think strategically with supporting analytical and critical thinking skills including the ability to deal with ambiguity.
• Strong leadership capability with experience in building and leading highly successful teams.
• Demonstrated successful ability to build positive relationships and partnerships within department across the organization and with external customers.
• Ability to travel overnight and locally up to 15%.

#LI-BR1

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that in part is provided through a competitive total rewards package. This package includes competitive base pay performance-based incentive pay comprehensive health and welfare benefits a 401(k) savings plan with profit sharing and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazines Best Places to Work in Insurance we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race color religion sex (to include sexual orientation and gender identity) national origin age disability genetic information veteran status or any other protected characteristic under applicable federal state or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination participates in an investigation or opposes unlawful practices. Any improper interference with an employees ability to perform their job duties may result in disciplinary action up to and including termination.