FSR WFM Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
Role Summary: Planner (WFM) responsible for end to end implementation of FSR (WFM) Cycle
Key Responsibilities/Outcomes
- Responsible for managing FSR (WFM) delivery. Delivery includes implementing end-to-end FSR (WFM) Cycle like forecasting capacity planning staffing scheduling and reporting
- Process Improvements
- Hypercare program for new accounts
- Collaborating with Solution Architects to deliver staffing numbers for new logos existing business ramp up and/or ramp down
- People Management/Development
- Knowledge Enhancement
- Focus on improvement areas by client for all FSR (WFM) metrics
- Effective Coordination within the team and a good team player
- Initiatives that would improve the process/metrics for an account/Region
Core Competencies/Skills:
- Certification/Knowledge in Work Force management tools Aspect / IEX / Genesys and exposure to telephony system CMS / Avaya / Genesys and Six Sigma Trained would be preferred.
- Must require end-to-end FSR (WFM) operation experience strong capacity planning experience staffing solution development design and implementation.
- Strong exposure to building Long Medium- and Short-term forecast.
- Capable of predicting and reviewing trends based on historical information.
- Strong knowledge of FTE and budget building.
- Proactively provide workforce management and capacity planning analysis of procedures and/or structure and make recommendations for improvement including recruiting requirements long-term planning forecasting to ensure maximum effectiveness and efficiency.
- Experience with the Service Delivery process and have worked in Virtual environment. Sound understanding of WFM metrics and key performance drivers proven experience or knowledge in using practices processes & technology tools in Service Delivery environments
- Need to have Advanced Excel & Macro experience
- Governance - regularly touch base with operations/client on forecasts and Service Level performance and highlighting any deviations wherever applicable.
- Ensuring the accuracy and timeliness of client reporting
- Eye for detail ability to spot trends in data deviations etc.
- Strong People Management & Communication Skills
You will be successful in this role if you have:
Education & Certifications Bachelors in Commerce Bachelors in Business Mgmt Bachelors in Mathematics Bachelors in Statistics Bachelors in Engineering. and 2-4 years relevant experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
