Agent Services & Operations Coordinator
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Job Location:
McLean, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Agent Services & Operations Coordinator
Location: McLean VA (with regular travel to all company offices)Position Type: Full-time Exempt
Role Overview
Corcoran McEnearney is seeking an Agent Services & Operations Coordinator to support our real estate agents staff and corporate teams through hands-on in-person service and operational support. This role is a key point of contact for agents particularly around onboarding technology platforms and day-to-day troubleshooting while also assisting with a wide range of corporate and administrative initiatives.
This is a highly collaborative client-facing position ideal for someone who is organized adaptable and service-oriented and who enjoys balancing structured responsibilities with the variety that comes from supporting a dynamic real estate organization.
Key ResponsibilitiesAgent Onboarding & Support
- Serve as a primary in-person and virtual resource for agents particularly new agents onboarding onto company platforms and systems
- Meet with agents and staff to answer questions troubleshoot issues and provide ongoing support
- Maintain a welcoming professional presence in offices accommodating both scheduled meetings and walk-in support
Platform Helpdesk & Technical Support
- Support agents and staff with Gmail Microsoft tools and web-based company platforms
- Participate in overseeing the companys helpdesk responding to and triaging incoming requests
- Stay informed on platform updates and feature releases and help communicate changes to agents and staff
- Coordinate with vendors through regular calls and updates to ensure smooth adoption and awareness of new tools
Training & Documentation
- Assist with and lead formal training sessions for agents
- Maintain and update standard operating procedures (SOPs) and training documentation
- Identify opportunities to improve workflows documentation and systems over time
Corporate & Administrative Support
- Provide administrative and operational support to the corporate team as needed
- Assist with regular tasks such as recruiting and other research marketing needs blog writing and posting monitoring web reviews website checks for listing accuracy agent license monitoring and general corporate initiatives
- Support cross-department projects and collaborate with multiple department heads
Events Culture & Engagement
- Assist with planning and execution of corporate events including educational sessions and culture-building events
- Provide occasional evening or weekend support for events with comp time offered
Work Environment & Schedule
- Primary office location is McLean with regular travel to company offices; office rotations occur weekly on Tuesdays
- This role is in-office but will also need to remotely meet with others
- Ability to manage a flexible daily schedule while responding to unpredictable support needs
Skills & Experience
- Bachelors degree preferred or equivalent professional experience (approximately 4 years) in administrative operations support or client-facing roles
- Strong understanding of technology and systems with the ability to learn new platforms quickly
- Familiarity with Gmail Microsoft tools Zoom and cloud-based systems
- Comfortable speaking in front of groups and leading training sessions
- Strong organizational skills attention to detail and ability to prioritize effectively
Personal Attributes We Value
- Polished professional and confident in client-facing interactions
- High emotional intelligence and strong critical thinking skills
- Organized reliable and steady even in fast-moving or high-demand situations
- Courteous and service-minded with the ability to set and maintain reasonable boundaries
- Adaptable and proactive with a willingness to take on a wide range of tasks as needs arise
Reporting & Collaboration
- Reports directly to the Director of Digital Resources
- Works closely with the Digital Resources team agents and corporate leadership
- Supports projects across multiple departments as needed
Why Corcoran McEnearney
This role offers the opportunity to become deeply embedded in the day-to-day operations of a respected real estate brokerage build strong relationships across the organization and grow alongside a collaborative and service-oriented corporate team.
Required Experience:
IC
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
McEnearney Associates | Middleburg Real Estate | Atoka Properties serves the Northern Virginia, Washington D.C. metro, Maryland, and West Virginia areas. We are a full-service real estate brokerage offering buying, selling, relocation, and much more!
