Sr. Manager, IT Operations

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Senior Manager of IT Operations for our HQ you will serve as the strategic anchor for our most critical corporate office. You are not just managing IT support; you are curating the technology experience for our Executive Leadership Team and the broader employee base. You will lead a high-performing team responsible for seamless daily operations while pivoting instantly to support high-stakes global events. You will act as a change agent championing the adoption of AI and automation to eliminate routine operational toil allowing your team to focus on high-value initiatives.

This position is a people manager role reporting to the Director IT Operations.

Responsibility

• Lead mentor and scale a team of IT Support Engineers and AV specialists

• Foster a culture of white-glove service excellence ownership and continuous learning

• Orchestrate the end-to-end technical delivery of high-visibility internal and external events including Global Townhalls Quarterly Business Reviews (QBRs) Investor Days (Investor Bus) and live TV/media interview

• Ensure broadcast-quality execution for video conferencing live streaming and audio-visual setups

• Drive the Future of Work within IT Operations

• Identify manual repetitive workflows and architect solutions using AI tools scripting (PowerShell/Python) and automation platforms to increase efficiency and reduce ticket volume

• Oversee the lifecycle of IT hardware software and conference room technology within HQ

• Manage vendor relationships procurement and asset management to ensure the office is always camera-ready

• Serve as the primary IT liaison for the C-Suite and Executive Assistants

• Build strong cross-functional relationships with Internal Communications Investor Relations and Facilities to ensure technology seamlessly supports business objectives

• Act as the escalation point for complex technical issues ensuring rapid resolution and root cause analysis (RCA) to prevent recurrence

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 8 years of experience in IT Operations or Corporate Engineering with at least 4 years of people management experience preferably within a global or matrixed organization

• Bachelors degree in Computer Science Information Systems or equivalent practical experience

• Experiece and knowledge of the modern SaaS IT stack: Okta Active Directory/Azure AD JAMF (macOS) Intune (Windows) Zoom Slack Google Workspace / Microsoft 365

• Expereince with ITSM tools (ServiceNow Jira Service Management) and defining SLAs/KPIs

Preferred

• Experience leveraging AI/LLMs (e.g. Copilot ChatGPT Enterprise) to solve operational problems

• Ability to write scripts (PowerShell Python Bash) or use low-code/no-code platforms (Zapier Workato) to automate onboarding/offboarding and routine maintenance

• Experience working with geographically dispersed teams and understanding regional compliance requirements (GDPR etc.)

• Exceptional communication skills with the ability to translate complex technical concepts into business language for executive stakeholders

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $140000.00 - $225075.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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