Client Solutions Consultant

Are you a tech savvy or a legal savvy technologist looking for your next challenge to transform legal service delivery

Do you believe there is a better way through the intelligent application of technology to drive legal process efficiency and client engagement

If so Thomson Reuters are seeking an experienced proactive enthusiastic and passionate Client Solutions Consultant to join our Global Solutions Consulting team.

As a Client Solutions Consultant you will become a HighQ and Document Automation expert and evangelist understanding your clients needs in depth and building strategic relationships with key contacts at different levels across their business helping clients to get the most from new product updates and features as they are addition youll partner with other client facing teams and play a key part in client events user groups and marketing initiatives including speaking demonstrating and talking about our solutions confidently and in detail.

About the Role

In this role as a Client Solutions Consultant in the Global Large Law segment you will:

• Be a creative thinker with an understanding of relevant industry technologies with the ability to build solutions to complex legal process problems - its creative problem solving with legal process and technology hats on.

• Align closely with the Product and Global Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express

• Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases

• Work with clients to establish their business needs and co-design high value solutions that solve real business problems

• Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions

• Contribute to thought leadership and product marketing initiatives by regularly writing and speaking about key topics

• Build out success plans with clients to drive enablement adoption retention customer satisfaction and loyalty

• Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates

• Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process and high levels of satisfaction

• Maximize the value of the clients investment converting them into reference clients who are both promoters and advocates of HighQ and Document Automation powered by Contract Express

About You

Youre a fit for the Client Solutions Consultant role if you have:

• Experience in legal services legal software customer success project management training or solutions consulting within the Legal sector

• Passionate about legal technology and the ability to convince clients about the benefits of digital transformation increasing efficiencies and new ways of working

• Excellent presenter and communicator who is articulate enthusiastic and knowledgeable with the ability to evangelize our products

• Analytical and creative with the ability to design solutions to solve complex business problems

• Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators

• Experience driving adoption of collaboration transaction management project management and content management solutions desirable

• Desire to work in an open collaborative environment with a team of creative and innovative people that are passionate about what they do

• The ideal candidate will be highly motivated customer-centric and inspiring with a mix of product solutions and legal experience

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Whats in it For You

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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