Commercial Services ( Image) || Voice process ||
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
A Professional Services Analyst in Commercial Services/BPaaS for Print & Mail likely analyzes operations re-engineers processes designs metrics and supports issue resolution for high-volume mail production bridging client needs with technical delivery by focusing on efficiency quality and production KPIs within large-scale printing/inserting environment acting as a business partner to resolve issues and improve workflows.
Core Responsibilities
- Business Analysis: Conduct research and analysis on Print & Mail operations identifying inefficiencies and areas for improvement.
- Process Improvement: Design document and re-engineer business processes for high-volume printing and inserting to enhance productivity and client satisfaction.
- Metrics & Reporting: Develop and publish key business metrics (KPIs) to monitor performance production quality and adherence to client SLAs.
- Issue Resolution: Assist management and support teams in resolving complex operational issues acting as a liaison between technical teams clients and business units.
- Client Support: Provide business and technical guidance ensuring solutions align with client needs for mail production and delivery.
- Expected to work during weekends or night shifts for production install
- Work model is hybrid
- Low client interaction
Key Skills & Focus Areas
Print/Mail output experience
Manufacturing and USPS Mail Delivery system
File formats and composition workflow and solution skill
- People Management : Managing team of 15 20 high interaction with clients
- Operational Excellence: Deep understanding of high-speed printing/inserting requirements production workflows and quality control.
- Data-Driven Decisions: Using data to drive process changes and meet production goals.
- Cross-Functional Collaboration: Working with Product Sales Technology and Service Delivery teams.
In essence this analyst role acts as a strategic problem-solver and process optimizer within the specialized world of financial document production and delivery.
Required Skills:
A Professional Services Analyst in Commercial Services/BPaaS for Print & Mail likely analyzes operations re-engineers processes designs metrics and supports issue resolution for high-volume mail production bridging client needs with technical delivery by focusing on efficiency quality and production KPIs within large-scale printing/inserting environment acting as a business partner to resolve issues and improve workflows. Core Responsibilities Business Analysis: Conduct research and analysis on Print & Mail operations identifying inefficiencies and areas for improvement. Process Improvement: Design document and re-engineer business processes for high-volume printing and inserting to enhance productivity and client satisfaction. Metrics & Reporting: Develop and publish key business metrics (KPIs) to monitor performance production quality and adherence to client SLAs. Issue Resolution: Assist management and support teams in resolving complex operational issues acting as a liaison between technical teams clients and business units. Client Support: Provide business and technical guidance ensuring solutions align with client needs for mail production and delivery. Manage riskbudget timelines and delivery of the project Expected to work during weekends or night shifts for production install Work model is hybrid Low client interaction Key Skills & Focus Areas Print/Mail output experience Manufacturing and USPS Mail Delivery system File formats and composition workflow and solutioning skill People Management : Managing team of 15 20 high interaction with clients Operational Excellence: Deep understanding of high-speed printing/inserting requirements production workflows and quality control. Data-Driven Decisions: Using data to drive process changes and meet production goals. Cross-Functional Collaboration: Working with Product Sales Technology and Service Delivery essence this analyst role acts as a strategic problem-solver and process optimizer within the specialized world of financial document production and delivery.
Required Education:
Graduate
Company Industry
Internet Service Providers / Retail Appliances / Electrical and Electronic Equipment
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
