People Plan Program Manager

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The City of Richmond Office of Community Wealth Building is seeking a People Plan Program Manager to lead program operations supporting residents of RRHA through the public housing relocation process by overseeing intensive case management coordination of community partners and collaboration with community residents to ensure successful housing transition outcomes. This role serves as a trusted point of contact for City agencies community partners and residents as they move from public housing to permanent housing options ensuring compliance with housing authority requirements while centering resident dignity choice and stability. The candidate works closely with residents RRHA service providers landlords and internal City partners to reduce barriers throughout the housing transition develop a coordinated system of partners strengthen case management programming and promote long-term housing stability during and after relocation.

Resident Case Management & Coordination Oversight

• Oversee the people plan case management program supporting residents through housing transition that seeks to support residents through all phases of housing transition including eligibility verification application completion documentation gathering and housing approval.
• Ensure individual assessments are conducted to identify barriers to housing approval (e.g. credit issues criminal background income verification documentation gaps).
• Ensure development individualized housing transition plans that reflect resident needs preferences and readiness.
• Oversees the program that assists residents with completing and submitting housing applications vouchers certifications and required documentation.
• Coordinate with housing authority staff to monitor application status and resolve outstanding issues.
• Support residents in understanding housing requirements timelines and expectations.
• Track case management program output outcomes and program evaluation to ensure effectiveness of supporting residents through transition.

• Collaborate with housing navigators case managers social service providers legal aid and employment partners to address barriers impacting housing eligibility.
• Build and maintain relationships with landlords property managers and housing providers to expand placement options.
• Coordinate warm handoffs to supportive services such as employment benefits financial counseling and behavioral health resources.

• Advocate in coordination with residents to ensure fair consideration and transparent decision making during the housing approval process.
• Facilitate resident meetings workshops and information sessions related to relocation housing rights and housing readiness.
• Provide trauma-informed culturally responsive support during what may be a highly stressful transition period.

• Monitor program performance metrics including application completion rates approval outcomes and successful relocations.
• Prepare reports and briefings for leadership on progress barriers and emerging resident needs.

• Identify systemic challenges in the relocation and housing approval process and recommend policy or process improvements.
• Contribute to the refinement of relocation workflows resident communication tools and program guidelines.
• Research other city programs to learn from their effectiveness and process.
• Support evaluation efforts to ensure the Gilpin People Plan promotes long-term housing stability and resident well-being
  

Required Minimum Qualifications

• Bachelors degree in social work Public Administration Human Services Urban Studies or a related field (or equivalent combination of education and experience).
• Minimum of 35 years of experience in housing navigation case management resident services or related human services work.
• Demonstrated experience partnering with public housing residents.
• Strong knowledge of housing eligibility requirements housing vouchers or subsidized housing programs.
• Experience overseeing and evaluating community programs

• Experience supporting residents through large-scale public housing redevelopment or relocation efforts.
• Familiarity with trauma-informed care
• Experience working with housing authorities local government or nonprofit housing organizations.

• Strong interpersonal and relationship-building skills with residents and partners.
• Excellent organizational skills and attention to detail.
• Ability to explain complex processes in clear resident-friendly language.
• Sound judgment discretion and professionalism when handling sensitive information.
• Comfort working in community settings and meeting residents where they are.

• Combination of office community and on-site resident engagement.
• May require evening or occasional weekend availability based on resident needs and meeting schedules.
• Local travel within the city required.
  

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk hear see and perform repetitive motions; and occasionally climb stoop crouch reach stand walk push pull lift finger grasp and feel. The working conditions may include environmental terms of the physical strength to perform the essential duties this classification is considered to be light work exerting up to 20 pounds of force occasionally up to 10 pounds of force frequently and a negligible amount of force constantly to move objects.

* Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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