Lead learning experience designer, enterprise AI

About WRITER

WRITER is where the worlds leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And were proving its possible through powerful trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITERs end-to-end platform hundreds of companies like Mars Marriott Uber and Vanguard are building and deploying AI agents that are grounded in their companys data and fueled by WRITERs enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest Radical Ventures and ICONIQ Growth WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco New York City Austin Chicago and London our team thinks big and moves fast and were looking for smart hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

Are you ready to be at the forefront of the generative AI revolution and shape how enterprises learn to harness its power Do you thrive in a fast-paced innovative environment where your creativity and design expertise can transform the future of AI education If youre a leader in crafting world-class visually stunning learning experiences and youre passionate about pioneering the next generation of AI enablement we want to hear from you!

At WRITER were on a mission to empower our customers and partners to become leaders in enterprise generative AI through cutting-edge interactive learning experiences that blend the best of live and on-demand formats. Were looking for a visionary lead learning experience designer who can bring their innovative ideas modern-design sensibilities and polished execution to the table helping us define what world-class AI education looks like.

This is a hybrid role based in our San Francisco or New York City office hubs and will report to our senior director of customer & partner education

What youll do

• Craft engaging learning pathways: develop comprehensive on-demand learning pathways that equip our customers to lead in the transformative world of enterprise generative AI.

• Design dynamic visually compelling experiences: create a diverse range of cutting-edge learning experiencesfrom motion graphics and interactive video to animated explainers and immersive on-demand skills coursestailored for self-service live and virtual instructor-led training.

• Collaborate across teams: work closely with cross-functional teams to enhance and expand our existing educational offerings ensuring they meet the unique needs of our AI-focused customers and partners who are driving enterprise transformation.

• Identify and address gaps: continuously assess our learning materials to identify areas for improvement and develop innovative visually engaging solutions that keep pace with the rapidly evolving AI landscape.

• Empathize and advocate: understand the challenges our customers and partners face as they navigate the generative AI revolution and champion new exciting opportunities to accelerate their growth through education.

• Leverage research-informed strategies: apply the latest research-informed learning design principles and UX best practices to create learning experiences that are not only engaging but also effective data-driven and specifically designed for skill transfer.

• Foster a culture of assessment: build a robust feedback and assessment system to inform and refine our learning programs ensuring they deliver measurable impact in AI adoption and mastery.

What you need

• Expertise in research-informed learning design: youre a seasoned designer with a proven track record of creating creative visually polished and meaningful learning experiences grounded in research-informed learning principles backwards design and modern UXand youre excited about applying these skills to the frontier of enterprise AI.

• Experience in customer education: you have 8 years experience developing on-demand VILT and ILT learning experiences (scripts and self-serve interactive resources as well as on-demand solutions with a combination of media including text graphics animation audio and video).

• Generative AI passion and proficiency: youre not just comfortable with generative AIyoure energized by it. Youre eager to not only drive learning outcomes that help enterprises unlock the full potential of AI and you have a keen interest in building with and staying at the cutting edge of A tooling for learning development..

• Relationship builder: youre confident and adept at building strong relationships with stakeholders and program managers rallying teams around the vision of world-class AI education.

• Tool proficiency: you have advanced experience with design graphics video and authoring tools particularly Adobe Creative Cloud FIgma and (course development).

• Iterative mindset: youre comfortable with experimentation iteration and a fast-paced environment always striving for continuous improvement as the AI landscape evolves.

• Agility in ambiguity: you thrive designing for a fast-moving AI product where features evolve weekly not quarterly. Youre energized by pivoting quickly between modalities (on-demand live quick-reference) and iterating based on real-time feedback rather than following rigid prescriptive learning roadmaps.

• Builder mindset over templates: you excel at rapid prototyping (often from a blank canvas) over extensive upfront planning.

• Self-awareness and growth: you prioritize self-awareness feedback and personal growth and you enjoy leading the way in process and project organization as we pioneer new approaches to AI education.

Benefits & perks (US Full-time employees)

• Generous PTO plus company holidays

• Medical dental and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym massage/chiropractor personal training etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page you acknowledge and agree to WRITERs Global Candidate Privacy Notice.

Required Experience:

IC