Lockbox Site Manager

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Lockbox Operations at TD Bank automates the high-volume and oftentimes complex requirements of the receivables and payments process for bank commercial clients by collecting incoming physical payments via mail from designated post office boxes and performs daily processing with equipment and software for deposit to the clients accounts.

Onsite

Location: 151 Corley Mill Rd Lexington SC

Schedule: Monday-Friday 8a-5p EST

Depth & Scope:

• Provides people management leadership by recruiting top talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions multiple systems and jurisdictions higher volumes and/or medium to high complexity
• Expert knowledge of the business and operational functions supported
• Leads teams with multiple points of internal and external contact including direct contact with Customers
• Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported
• Decision making authority and ambiguity and nature of issues managed are generally more complex risk oriented time sensitive and/or impacts a significant part of the organization
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
• Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers

Education & Experience:

• High School diploma; Undergraduate degree preferred
• 6 years experience
• 4 years of people management experience

The Preferred Candidate will also have:

• Ability to effectively manage a deadline driven operation
• Flexibility to adjust to real-time needs/situations
• Manage resource allocation
• Partner and collaborate with peers
• Create/update procedures and processes
• Implement and execute on bank strategy
• Provide guidance/support for business partners and internal customers
• Develop staff
• Analytical skills to provide clear/accurate reporting
• Strong written and verbal communication skills
• Risk Management
• Interact with and oversee vendors

Customer Accountabilities:

• Leads respective group within a business unit in delivering operational support to the assigned areas
• Identifies and responds to changes in the business environment and establishes action plans to address client issues and priorities
• Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry developing and maintaining strong business partnerships clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
• Secondary escalation point for significant risks/exceptions
• Monitors service and control standards against overall business/department objectives
• Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
• Negotiates and helps to resolve complex and/or escalated issues builds a client-centric collaborative and innovative culture

Shareholder Accountabilities:

• Proactively identifies key business opportunities researches and recommends system enhancements/modifications develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements
• Conducts root cause analysis evaluates options and provides recommendations; ensures appropriate reporting and escalation of issues occurs based on risk profile
• Contributes to the development of the business plan operationalizes the plan and delivers on assigned service or functionality
• Protects the interests of the organization; identifies and manages risks resolves escalated matters and refers complex and/or non-standard high-risk transactions/activities as needed
• Provides expertise and coordinates implementation and testing of new processes and systems and ensures these are well documented
• Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency implements process improvement initiatives and executes on change supporting adherence tracking and realizing benefits
• Mitigates risk by coordinating activities with partners in Operations Technology Finance Risk Management etc.
• Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
• Acts as a key contributor to strategic initiatives functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity
• Conceptualizes/defines change framework and contributes to strategy discussions; acts as a key change agent for a defined area
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area; ensures unit operates in compliance with applicable internal and external requirements
• Participates in and/or leads community initiatives and promotes commitment to shared Enterprise values and commitments
• Assesses performance based on team and function analytics

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TDs brand
• Connects the alignment of colleagues contributions with the TD Shared Commitments
• Builds and retains an engaged and diverse team where every colleague and customer are valued respected and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity including those from underrepresented communities being actively anti-racist attracting and retaining diverse slate of candidates nurturing mutual respect inclusivity of thought and collaboration to drive successful results
• Recruits identifies strong talent and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
• Enables a continuous learning culture by proactively seeking listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Models sharing of knowledge information skills and subject matter expertise among the team; ensures timely management and escalation of issues and leads collaboration with other functions and teams
• Leads team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility providing direction on changing priorities and empowering colleagues to drive innovation
• Enables a high-performance culture by setting team targets and objectives facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manages employees in compliance with all human resources policies procedures and guidelines of conduct

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.