Quality Assurance Officer
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Job Location:
Salary:
Experience Required:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Performance Outputs
- Ensure every fruit arrival claim ageing or process has a completed quality report.
- Send reports to growers/departments within 48 hours; notify growers if a report is missing.
- Maintain direct communication with quality inspectors to stay updated on inspection plans.
- If product is not inspected create a simulated inspection in the system to show acceptance with customer backup.
- If inspection/report isnt in the main platform it must be re-entered correctly.
- Continuously update and check the master tracking document for all inspection reports per lot.
- Highlight lots with quality concerns from origin destination; alert inspectors and report findings to the quality committee.
- Keep a full record of issues and follow-up actions.
- Handle all preclaims claims and quality issues centrally.
- Open a claim file and follow the full claim procedure including documentation and event timeline.
- Coordinate insurance/survey inspections as needed.
- Block inventory when fruit must be held for survey.
- Track and record all expenses linked to the claimed lot.
- Close the claim with final info for liquidation and notify growers.
- All claim closures require approval from QM or superior.
- Oversee all fruit processes/handling (related to claims or otherwise).
- Begin with a formal process request to completion quality must check and approve for payment.
- Update all processes in Famous including changes waste materials and special charges.
Inventory Control
- After receiving fruit quality report identify pallets needing action processing or priority shipping.
- Block pallets in Famous if required.
- Follow quality committee guidelines for priority parameters and keep these updated.
- Review inventory daily and report aged or actionrequired pallets (morning roundup).
- Request reinspection for pallets that exceed age parameters.
Reporting & Statistics
Weekly reporting to the strategic team including:
- Quality-on-arrival performance
- Open and closed claims/issues
- Inventory ageing status
- Process performance
Requirements
- Bachelors degree / graduate certificate in:
- Business Administration Business Analysis Engineering Agronomy or related fields
- At least 3 years in fresh fruit production quality control or inventory control
- Handson experience in quality inspections claims handling or operational QA
- Experience in freshproduce environments is essential
- Prior quality control exposure required
What You Bring
- A strong analytical mindset with the ability to translate data into action
- Experience working in fast-paced fresh produce or supply chain environments
- Confidence managing claims documentation and compliance processes
- Proactive communication with growers inspectors and internal teams
- Strong systems thinking and ERP/data platform experience
- High attention to detail with structured follow-up
- A problem-solving attitude with accountability for outcomes
Why You Should Apply
- Play a pivotal role in protecting product quality and grower relationships
- Be part of a collaborative cross-functional operations team
- Gain exposure to data analytics and process optimization
- Work in a dynamic fresh produce environment with real operational impact
- Contribute directly to financial performance and operational excellence
- Opportunity to grow within quality operations and supply chain leadership
Required Skills:
Functional / Technical Proficiency in Excel Word PowerPoint familiarity with Power BI Alteryx Python Knowledge of quality standards and customer specifications Experience in data and business analytics Understanding of information security Knowledge of operations management ERP system experience (advantageous) Intermediate English Leadership / Behavioural Excellent written and verbal communication Strong planning and organisational skills
Required Education:
Minimum 4 years total work experience including: At least 3 years in fresh fruit production quality control or inventory control Experience with quality inspections claims or operational QAPrevious quality control exposure is essentialExperience in freshproduce environments required
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
Key Skills
- Graphic Designing
- Information Technology Sales
- IT Services
- Accounts
- Auto Parts
- Import & Export
