Business Data Analyst
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
KEY RESPONSIBILITIES
1. DATA & ANALYTICS
Conduct data quality checks in line with SOPs.
Support customer service and field staff with data-related queries and communication.
Use analytics to identify risks and issues within projects and propose solutions.
Provide regular updates to management (daily weekly ad-hoc).
Implement customer surveys and define metrics for feedback.
Deliver sales metrics dashboards and ad-hoc analytical reports.
Lead automation and streamline the lead order and fulfillment process.
2. SALES OPERATIONS
Support all aspects of the day-to-day operations of the sales function.
Review sales opportunities for accuracy and provision orders upon successful deal closure.
Support the sales team on DMS eCommerce and other sales operations systems.
Collaborate with the Sales Operations Manager to improve sales data quality and processes.
3. TECHNICAL SUPPORT
Provide end-to-end technical support for all Taimba tech products (DMS eCommerce ERP) including training and upskilling.
Conduct root cause analysis of technical issues and document for resolution and bug fixing.
Respond to support desk issues promptly adhering to SLA timelines.
Communicate resolved issues to the CTO Sales Manager and other stakeholders.
Escalate unresolved issues from Level 1 to Level 2 support and further to the CTO or technical contractor.
Document feature bugs and share with relevant stakeholders.
Monitor systems for failures and provide timely updates to stakeholders.
Arrange conduct and document support sync meetings post-resolution cycles.
Produce weekly and monthly summary reports on technical support tickets.
Develop training manuals.
Requirements
ACADEMIC QUALIFICATIONS
35 years of data analysis experience in customer-focused industries (e.g. FMCG tech insurance retail real estate).
Degree in Data Analytics Statistics Mathematics Economics IT or a related field.
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
Key Skills
- Cyber Security
- Business Administration
- LTE
- Content Management
- Archicad
