Service Advisor
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Job Location:
Roseville, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At Big O Tires we are committed to providing the highest level of customer service. Our associates are our most valuable resource and growth is encouraged through diligence teamwork & creativity. Above all there is the highest standard of honesty and integrity when conducting business.
Automotive Service Advisor Responsibilities include but not limited to:
- Consistently and courteously greet and thank each customer and provide fast and friendly customer service
- Answer phone calls on using call script and gathering necessary information from customer
- Visually inspect vehicle question customer about vehicle performance complete service work order and explain service costs to customers
- Interact with customers to determine immediate service needs
- Use a consultative approach to educate customers on services and products
- Serve as a liaison between technicians and customers
- Handle complaints courteously and efficiently per company policy
- Maintain internal and external store appearance to comply with Big O Tires standards
- Adhere to all local state and federal regulations concerning all facets of job responsibilities and duties and store operations
- Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
- Other duties as assigned
Qualifications:
- Strong Sales Background with proven record
- Organized and friendly personality
- Time Management Skills
- Professional communication skills with customers
- Team oriented and self-motivated
Part-Time and Full-Time positions available
From flat tires and oil changes to rotor resurfacing and that weird clunking sound youve been hearing for a week there are a lot of Big Oh Nos for your car. Luckily Big O Tires has the Big O Yes for all of them. For over 50 years our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic repair and routine maintenance services backed by one of the best national services warranties in the business.
Most Big O Tires stores are individually owned and operated by franchisees and each franchisee makes the staffing and hiring decisions for the individual location(s). However the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Big O Tires Corporate.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Benefits One of the largest Auto Groups in the entire Midwest Employee Vehicle Discount Programs Employee discounted prices/rates on accessories and services H...
