Guest Relations Manager

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

Our success is a result of our aGuest Relations ManageratHotel Bel Air here are just some of the great benefits you will receive:

• Medical/Dental/Vison Benefits
• Pension/401k Plan
• Sick Time
• Vacation Time
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• Hotel Benefits:
  • Complimentary stays with breakfast included in all 9 Dorchester Collection hotels stay oncea year at each hotel!
  • 50% off atrestaurants withinall ofour Dorchester Collection hotels
    
    As aGuest Relations Managerat Hotel Bel Air your compensation will bebetween$80000to $83000Annually.

Youlllove what you do and take pride indelighting our guests:

• You willberesponsible fortaking a proactive approach toleveragingand inspiring the processes and human capabilities within the GRC systemduring their will include administrative tasks team developmentguestandpeopleexperience areseamlessallto ensure ourguests receive nothing but the best experience.
• Sometimes our guests have special requests involving an acute attention to detail anda holistic approachto the guest experience. Most of these requests are fulfilled by our Guest Relations Manager.
• Our Guest Relations Managers enable the Guest Relations Coordinators tosetHost & Concierge teams for success by pre-empting all administrative tasks.
• Our Guest Relations Managers are detail oriented and relentless with are process and task oriented.
• They intervene in any guest/team membersituation as needed toensurethe integrity of the property ismaintained guest satisfaction is achieved and employee wellbeing is Guest Relations Managersupportsour Director of Guest Relationswithmanagement tasks.
• Our Guest Relations Managerempowers the team to remain focused on their responsibilitiestrainings and performance workin partnership withthe creativeresearch teams.
• Our values of PassionPersonalityRespect Working TogetherandCreativityguide us each and every aGuest Relations Manager youllhave the opportunitytobring these to life andcontinue to create our legacy.

The items shared are essential. However to ensure consistency our Guest Relations Manager are provided with specifics on how we care for their department and our hotel.
While performing the duties of this job the employee is regularly requiredtotalk and hear. The employeefrequentlyis required towalk and stand for up to 8 hours. Ability to bend stoop crouch use handfingerand wrist dexterity. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depthperceptionand the ability to adjust focus.
Due to the nature of the hospitality industry employeesare required toworkvarying schedules including weekends and holidays to accommodate the business and demands of the hotel.

• Youllbring yourunique personalityand passionto the role and the team.
• You havea talentforbuilding relationships with guests
  Attention to detail is critical for this role.
• Our hotelsoperatenonstopthis requires flexibility from everyone on the team.
• Communicationis what keeps our departments havegreat communicationskills with a strong customer service ethic.
• Englishis the primarylanguageused in our this language.