Customer Success Manager, India Customer Success Centre
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Detailed Job Requirements:
Preferred qualifications as follows:
Proven experience of 5 to 7 years in customer facing roles preferably with Cloud and/or Software technologies
Experiencewith SaaS products preferably Oracle
Experience handling customer relationships
Experience working in cross-functional teams to deliver an outstanding customer experience
Implementation experience as an advantage
Demonstrates good communication customer management and project management skills
Dedicated and able to perform consistently at a high level in a fast-paced environment
Detailed on What well offer you
- A competitive salary with exciting benefits
- Flexible working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our varied communities
- Core benefits such as medical and life insurance
Career Level - IC3
Responsibilities
Customer Success Manager position is an individual contributor role whose core proficiencies include excellent communication skills experiences in program governance ability to facilitate Business Architecture IT and Roadmap sessions and strong customer relationship management skills. The CSM has the ability to identify design and configuration deviation from standard processes and to align a customers business strategy and objectives with an enabling Oracle based solution.
Position serves as a leading contributor and valued team member who provides direction mentoring and thought leadership to our customers. Work is non-routine and situationally complex involving the execution of advanced functional / technical skills in the area of SaaS applications.
Our CSMs
develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their Oracle investment and to ensure renewal of the SaaS subscription;
are responsible for maintaining a customer satisfaction by advising on product/implementation standard methodologies providing product adoption and release guidance while serving as a liaison between their customers and Oracles internal operations; (3) identify product expansion/up sell opportunities.
Engaging with the customer and their partner implementation executive teams will be a critical component of this role so effective executive communication and negotiation skills are mandatory.
The Preferred Qualifications include:
- Drive maximum customer satisfaction and adoption of Oracle solution for India customers; identify/drive product expansion opportunities via high value relationship with the customers.
- Work with mediumto large sized customers developing a partnership to ensure the are successful by realizing the value of the investment with Oracle.
Qualifications
Career Level - IC3
Required Experience:
Manager
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
