Associate Services Coordinator

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at Americas oldest continuously-operating on the Freedom Trail guests enjoy grand views of historic downtown Boston distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill Faneuil Hall Marketplace Quincy Market the Financial District shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

TheAssociate Services Cooridnator assists the ASC management team of all functions of the Human Resources department including recruiting onboarding training benefits management employee relations and compliance in accordance with Omni standards.

Rate per hour starts at $30.70 per hour and increases to $31.33 per hour after 90 days of service.

• Assists ASC management team with on-boarding of new associates according to Omni standards
• Assists ASC management team withall Omni Benefits programs according to standards..
• Assists ASC management team with employee terminations hires promtions transfers status updates according to Omni standards
• Maintain all Associate Service Center Standard Operating Procedures
• Assists ASC management teamwith Internal Audit requirements.
• Assists ASC management team to ensure the department meets the standards of the HR Assessment intrnal audit
• Assist with the implementation the Hotels Associate Engagement survey and assists the hotel in creating substantial action plans that move the Hotel forward.
• Assists ASC management team with Omni and hotel specific Training Programs and track successful completion though Omniversity LMS platform
• Ensure the associate files are maintained in a neat and organized manner.
• Plan and execute exciting fun reative and interesting associate events on a monthy and quarterly basis
• Assists ASC management team with the Omnis recognition programs. Ensure the Omni Service Champion culture is celebrated. Utilizing Actiontrak
• Develop a consistent and lively associate communications network within the hotel via bulletin boards (electronic or otherwise) department communication boards posters and flyers.
• Responsible for clear and accurate documentation of all associate issues on a timely basis following counseling and disciplinary procedures. Ensure legal liability of the company is protected at all times.
• Monitor departmental expense in compliance with check-book accounting process. Work closely to ensure associate relations and recruitment/advertising expenses are in line with monthly budget.
• Fulfill reasonable requests of management as directed by DHR GM or Hotel Manager
• Conduct exit interviews for all terminating associates and ensure final clearance and pay check distribution.
• Assistants ASC management team with Service Scorecard initititives and completion
• Attend and coordinate commuiniy service events and career fairs
• Perform Other duties as required by management

• Previous hotel Human Resources experience is strongly preferred. Previous luxury service oriented envrironment experience preferred
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities with a keen eye for detail and organization.
• Ability to pleasantly communicate verbally and in writing in English with guests management and co-workers both in person and by telephone. Ability to accurately and efficiently input information into computer systems. Ability to compute accurate mathematical calculations.
• Ability to work well under pressure. Must be able to multi-task and make appropriate decisions in difficult situations
• Must be able to walk sit stand squat and lean during daily business for extended periods of time.
• Ability to learn and use multiple HR systems
• Ability to speak and communicate in a second language preferred.
• Experience working with labor unions preferred