Field Service Engineer HPLCGC
Share
Job Location:
Cleveland, TN - USA
Monthly Salary:
$ 34 - 53
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Every day Agilent Field Service Engineers help our customers solve issues enabling scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent you will work at a variety of labs so having an appetite for continuously learning about new instruments software and consumables is key. Applying your interpersonal skills creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.
The ideal candidate will be based in the Cleveland area and support customers within the territory.
Install and optimize hardware/software/network products and configurations at customer sites.
Respond to internal and external customer needs by providing repair installation upgrade and preventive maintenance activity on High Performance Liquid Chromatography (HPLC) and Gas Chromatography (GC) systems.
Diagnose and resolve product performance problems.
Contact customers on time and schedule service efficiently
Perform maintenance and repairs.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
Maintain Agilent-s customer service reputation by complying with all corporate policies and procedures.
Provide feedback to the Product Specialists manufacturing or OEM vendors concerning performance anomalies encountered.
Utilize the complaint handling system as required.
Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers business.
Complete administrative paperwork and computer reports promptly and accurately.
Deliver fully integrated solutions which may include peripherals communications operating systems and applications software.
Responsive to customer requests for service and communicate proactively before during and after service.
Support other field engineers and customers in the solutions.
Qualifications
Bachelors or masters degree in a science field (e.g. chemistry analytical chemistry biochemistry biotechnology or similar).
2 years of experience in a similar position or experience as an end user.
Knowledge of Chromatography instrumentation application installation calibration and validation experience is a plus.
Experience with Instrument Software such as OpenLab ChemStation Mass Hunter or similar a plus.
Experience troubleshooting and problem-solving.
Experience with the Agilent solutions is desired but not essential.
Verbal and written communication is clear respectful and timely.
You enjoy traveling and visiting customers.
You have a valid drivers license.
Ability to travel up to 30% overnight.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 18 2026 or until the job is no longer the US this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: 50% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportRequired Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
