Client Loyalty Advisor

Our Mazda of San Diego location that is seeing between 80-100 ROs per day is looking for a Client Loyalty Advisor with automotive experience.

The ideal candidate will be a determined high-energy individual looking for a position within a growing dealer group.

We do not believe in fake addendums to inflate the price to our customers. We believe in growing our employees for future opportunities. Each employee receives two PTO days to volunteer their time for charities in the San Diego market; we believe in giving back to the community that supports us.

Hello Auto Group opened in December of 2019 with two stores and since we have been awarded five additional locations and we are now six stores and building our seventh store in less than four years we are not simply buying stores. We are being awarded open points from the brands because they believe in the way we do business as well as how we treat our customers and employees. At Hello we will not only give you a job but an opportunity for a career. Do you like interacting with customers on the phone and setting up appointments but would prefer someone else to handle the in-person interaction Hello Mazda of San Diego is looking for a Client Loyalty Advisor. This position is responsible for driving incremental sales and acquiring additional inventory for our dealership through actively prospecting our current sales and service databases as well as identifying customers in for service that could trade into a new vehicle without increasing their payment. This is not a cold call job; these are previous people who have purchased cars from us as well as current service customers. The Client Loyalty Advisor will oversee the usage of our highly developed equity mining tool for the dealership while driving sales and retention.

This position offers an hourly pay of $18.00 to $20.00 and hour plus bonuses for appointments set and sales

We Offer:

• Extremely competitive Medical Dental & Vision plans
• 401(k) retirement savings plan(with company match!)
• Company-paid Basic Life Insurance
• Paid Vacation and Sick time
• Paid Volunteer days and Holidays
• Growth and Training Opportunities
• Employee Purchase Program
• Employee Referral Program

Qualifications:

• Must be a highly motivated self-starter.
• Excellent organization and time management skills
• Be customer experience focused.
• Previous call center sales or customer service experience
• Must have good phone skills and have intermediate knowledge of computer skills (Microsoft suite of products CRM systems)
• Team player
• Calm and patient personality who loves to help customers and create relationships.
• Professional well-groomed personal appearance
• Knowledge of data mining and software a plus
• Prior vehicle sales experience a plus

Responsibilities:

• Initiate correspondence and conversations with past sales customers and current servicing customers to notify them of their current equity situation.
• Schedule in-dealership appointments for our Client Advisors and track activity using our CRM
• Estimate values and monthly payment options for customers working alongside our Sales Managers
• Manage process for outbound emails and phone calls prior to and post customer service visits
• Set appointments for Client advisors.

About Us

• We are a locally owned and operated dealership group.
• Our employees receive professional training to provide a best-in-class customer experience from the moment we say Hello.
• Hello Auto in the News:
• Hello Auto Groups unique business model was featured in this Signal article in 2020.