Clinical Application Support Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ABOUT GUIDEIT
GuideIT is a US - based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Analyst to join our Miami-Fort Lauderdale FL team. Only local candidates will be considered.ABOUT THE ROLE
The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customers end users including IT staff management physicians administrative and clinical staff.PRIMARY DUTIES
- Act as an eCW Analyst on assigned Customer EHR department team
- Participate in any required Customer and GuideIT meetings
- Provide hands on support for Customer approved changes to eCW settings and configurations following and working within the constraints of the Customers Information Services Change Control procedures
- Using Customers systems and processes provide thorough documentation of issues and actions taken to resolve or remediate
- Complete assigned incidents requests and projects related to the eCW and related systems
- Assist in creating updating and resolving issues with eCW vendor
- Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
- Engage other members of the Customers Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
- Other duties as assigned
QUALIFICATIONS & REQUIRED SKILL
- Thorough understanding of eCW and related 3rd Party Vendors applications
- 3 years of experience with implementation and/or support of eCW
- Ability to engage with customer team members at all levels (staff level to management)
- Understands promotes and demonstrates customer processes and procedures
- Aptitude for high productivity and efficiency
- Strong communication and interpersonal skills
EDUCATION & CERTIFICATIONS
- Bachelors Degree preferred
- Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
POSITION LOCATION & WORK SHIFT REQUIREMENTS
- Remote FL
- Travel occasional as directed
- Must be flexible to assigned shift work
MORE ABOUT GUIDEIT
Headquartered in Plano Texas our services and solutions are designed to align technology with business outcomes maximize value through cost management and allow rapid proactive response to change. At GuideIT we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly addition to a dynamic environment GuideIT offers competitive pay performance-based bonuses 401K health dental and vision insurance coverage paid holidays and paid time off.GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex race color ancestry religious creed national origin pregnancy physical disability mental disability medical condition age marital status political affiliation sexual orientation disabled veteran or Vietnam era veteran status.
Required Experience:
Senior IC
Key Skills
- Administration And Accounting
- Hardware & Networking
- Assessment
- Cost Estimation
- ABAP
- Loans
About Company
GuideIT provides IT services that make technology contribute to business success. Our services include Consulting, Managed IT, Digital Business, and more.
