• Permanent role
• Leverage your experience with systems and data and strong awareness of risk and compliance landscape to support MCCs technology effectiveness
• Sydney Melbourne or Brisbane CBD location/hybrid wfh

The Systems Effectiveness Lead serves as the operational focal point for the health integrity and risk maturity of MCCs core systems and data. The role supports the improvement of MCCs technology and data risk maturity and builds local readiness for model ownership at scale in the context of enterprise adoption of AI ensuring safe reliable mature and compliant operations that enable great customer and business outcomes. The role also supports the Accountable Data Custodian to ensure governance and compliance across all MCC data domains and enables Operational Business Ownership (OBO) for a substantial portion of MCCs platforms and services.

What Youll Do:

• Enable Operational Business Ownership that ensures effective operation of named critical systems within Motor Claims Customers ensuring they are fit for purpose sustainable and support customer and business outcomes
• Routinely assess the control environment and develop implement and monitor controls that support RAS-aligned ratings for specified technology and data risks and obligations
• Execute and coordinate agreed data governance activities on behalf of the Accountable Data Custodian translating direction and priorities into tracked actions without assuming ownership of data standards policies or governance frameworks
• Provide clear ownership escalation and decisionmaking accountability particularly during incidents outages change activity and material risk or compliance issues
• Maintain trusted partnerships with Technology Data Security Privacy Architecture Risk and Compliance Enterprise Delivery and vendors; clarify collaboration across 1LoD/2LoD.

What Youll Bring:

• Minimum 5 years in insurance claims and/or financial services experience including minimum 3 years in exposure to Motor Claims
• Experience working with senior stakeholders
• An understanding of how platforms integrations data flows environments and controls interact as an endtoend system.
• Ability to determine and communicate how technical decisions interact with risk regulatory obligations and operational continuity.
• Ability to distil complex technical information (availability performance observability data quality control evidence incident patterns) into clear insights and actions.

At Suncorp were committed to creating a diverse accessible and inclusive culture. If you need more information support or adjustments during the recruitment process or in the workplace please contact for a confidential conversation.

INSCIMCCPDOperational Systems Effectiveness Lead (2).docx

Advertised: 12 Feb 2026 AUS Eastern Daylight Time
Applications close: 19 Feb 2026 AUS Eastern Daylight Time