Help Desk Analyst Level 2 call centre, active directory.
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Job Location:
Trenton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Assist with other tasks as assigned by management.
Notify management of all major incidents problems immediately and with confidentiality.
Conduct quantitative and qualitative research related to processes programs and projects.
Update Solutions Knowledgebase and Documentation
Work with management on new projects as assigned.
Provide support to other units and/or divisions when called upon
Skills:
Professional Experience working in IT Tech
Experience working at a call center creating and troubleshooting tickets
Experience developing technical documentation for customers
Experience with Level 2 technical SW support
Experience performing desktop application support either remote or in-person
An Associates Degree in any field from an accredited college or university.
Regards
Mohammed ilyas
PH - or Text - or you can share the updated resume at com
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
20 employees
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring par ... View more
