Senior Associate, Investran Support Analyst
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Job Location:
Boca Raton, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a support analyst you will be responsible for handling Allvue & Private Capital Suite inquiries submitted by our internal teams and eventually our clients. Troubleshooting problems with the software application providing product support and researching issues.
What youll do
- Youll handle onboarding and offboarding processes including user setup management and investor or contact tracking while ensuring SOC controls and documentation are maintained.
- Youll manage deliverables such as support tickets vendor issues project planning training materials control logs and data integrity checks to keep operations running smoothly.
- Youll take on centralized tasks like static data uploads onboarding new domains and expanding industry knowledge while developing technical expertise in tools like Microsoft Report Builder Tableau and Power BI.
- Youll gradually transition from internal responsibilities to client-facing tasks gaining exposure to procedure design training and broader project involvement.
- Youll be measured by your ability to train others meet deadlines accurately and contribute effectively to team communication projects and knowledge sharing.
What we offer
- IQ-EQ offers a comprehensive benefits package designed to support employees well-being and work-life balance
- Employees receive generous paid time off including 4 weeks of PTO that increases over time sick time and paid holidays and financial wellness is supported through a 401(k) plan with a company match (subject to eligibility)
- Health benefits include medical dental vision mental health support and additional ancillary insurance plans
- Additional benefits include paid parental leave and a hybrid work schedule promoting both personal and professional fulfillment
- The salary for this position will be dependent on experience and location ($80000 - $100000)
Qualifications :
- You bring over a year of experience in Partnership Accounting supported by a bachelors degree and a foundation in private equity fund and account knowledge.
- You demonstrate authentic bold and collaborative values along with a strong desire to learn a positive attitude and the ability to work independently while researching issues.
- You excel in problem-solving communication and analytical skills with sharp attention to detail that ensures accuracy in your work.
- You are proficient with MS Office Suite especially Excel formulas and pivot tables and you add value with knowledge of SQL reports Tableau and Power BI.
- You enhance your technical profile with rudimentary knowledge of CSS and HTML positioning yourself as adaptable and ready to grow into more advanced tools and responsibilities.
Additional Information :
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.
There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6500 employees - from 94 nationalities across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.
Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success lead to our sustainability and success. Were emotionally invested in our clients right from the beginning.
#LI-HYBRID
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infras ... View more
