Internship Customer Service Project Coordinator
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Job Location:
Aix-en-Provence - France
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are looking for a Project Coordinator to support the Customer Service team during the high season and help maintain an optimal level of service quality across our various Call Centers.
This internship is fully operational offering deep immersion in Customer Service processes and the daily management of our operations.
Your Responsibilities
You will work at the heart of the Customer Service function with varied and evolving responsibilities:
Managing escalations from Call Centers: analysis prioritization processing or coordination with internal teams.
Call center management : Coordinate activities with external partner define and share clear objectives attend meetings and monitor performance toward key deliverables and KPIs.
Participating in the implementation or adaptation of specific processes in line with business evolution.
Analyzing key KPIs: NPS DPH quality satisfaction etc.
Contributing to reporting and identifying opportunities for improvement.
Providing cross-functional support to the Customer Service team based on daytoday needs.
At Voyage Privé interns are considered genuine coordinators:
Progressive autonomy: you will receive increasing responsibility as your skills develop.
Encouraged initiative: improvement suggestions are always welcome.
Close collaboration with the entire team.
We offer you a unique opportunity to discover the behindthescenes of customer experience!
Qualifications :
You are motivated curious and have a strong customer-service mindset.
You demonstrate autonomy rigor and excellent communication skills.
You are comfortable with digital tools especially Excel.
You have full professional proficiency in English (written spoken).
We place great importance on motivation the willingness to understand and improve processes and reliability.
Additional Information :
You will enjoy joining us because
At Voyage Privé the entrepreneurial adventure is real: take on ambitious and fulfilling projects while joining a company committed to developing its teams.
Live in the south of France in an exceptional natural economic and cultural environment within a modern digital and ecofriendly campus.
Discover a meaningful and unique ecosystem bridging worlds that are often far aparteconomic sports academic and socialand contribute to one of our Vision projects (École des XV Provence Rugby VP Green Les Tremplins Chez Pierre Dalida Institute).
Cancel your gym membership! Enjoy free access to our large onsite fitness center at any time of the day plus a dedicated Padel court exclusively for Voyage Privé employees.
Experience the rhythm of Voyage Privés Business & Fun highlights (Company Breaks Carnival Annual Convention etc.).
Attend meetings conferences and get free tickets for every home game of Provence Rugbyor dance to the rhythm of the Dalida Institute.
Practical Information
Contract type: Internship
Start date: Between March and April 2026
Location: Aix en Provence
Duration: 4 to 6 months
Languages required: French and English; a third language is a plus
Remote Work :
No
Employment Type :
Intern
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Qui sommes-nous ?Aventure entrepreneuriale lancée en France en 2006, Voyage Privé est le leader européen de la vente éphémère de voyage en ligne et le 1er groupe indépendant d’E-Tourisme en Europe.Ce qui nous anime au quotidien ? Faire voyager nos 56 millions de Membres en leur propos ... View more
