Service Lane Manager Jordan Ford
Share
Job Location:
Mishawaka, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Service Lane Manager is responsible for owning the service driveperformance people and process. This is a hands-on leadership position focused on coaching advisors improving KPIs and building a positive accountable culture where everyone knows the goal and how to win.
Youll set the tone remove obstacles for your team and help advisors grow their skills confidence and incomewhile delivering results that matter.
Key Responsibilities
- Lead and coach a 4-advisor team with a strong focus on performance accountability and development
- Drive key metrics including CSI ELR hours per RO menu penetration and advisor effectiveness
- Be visible and engaged on the service driveleading by example every day
- Conduct daily lane huddles one-on-one coaching and performance follow-ups
- Develop advisors through consistent feedback skill training and goal setting
- Ensure a customer-first experience while maintaining profitability and efficiency
- Handle escalated customer concerns with empathy ownership and solutions
- Partner closely with the Service Manager and Shop Foreman to align lane flow with shop capacity
- Maintain high standards for RO quality pricing accuracy and Ford compliance
- Build a culture of trust respect and continuous improvement
Qualifications :
- Proven automotive service leadership experience (Lane Manager Lead Advisor or high-performing Advisor ready to lead).
- Strong understanding of Ford service processes and dealership operations (Ford experience preferred).
- Track record of improving advisor performance and customer satisfaction.
- Coach-first mindset with the ability to challenge and support simultaneously.
- High emotional intelligence and strong communication skills.
- Comfortable working in a small-store environment where leadership is hands-on and visible.
- Experience with DMS systems (CDK Reynolds or similar).
Required:
- Valid drivers license and good driving record.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid driver license.
Additional Information :
Salary: $100000 to $145000
Meeting and exceeding goals
Schedule:
- Full Time
- Monday through Saturday availability
- Sundays off
Its time to make the most important move of your career. From our cooperative team-based approach; to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
