Facility Services Lead

Job Title:Facility Services Lead

Reports To: The Facility Services Leadwill report to the Client Services Supervisor Client Services Manager or equivalent leadership.

TheFacility Services Leadprovides exceptional oversight of office and facilities services. The primary function of the role is to work in facility services with additional support for mail tasks such as scan sort log and distribute incoming mail to end users process and ship outgoing mail. This position will work together with the Facilities Manager to ensure safety and cleanliness to help guarantee a great working environment for position will also oversee repairs and maintenance required for simple fixes or report more complex problems.

Overall this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt courteous and efficient service.

Typical Working Hours: Mondays to Fridays 7:00AM - 3:30PM

Dutiesand Responsibilities:

• Deliver 5-star customer service to all employees across all forms of communication.
• Perform and coordinate general and preventative office maintenance and minor repairs.
• Oversee equipment maintenance safety checks and service inspections; maintain accurate records.
• Coordinate cleaning and facility services for offices restrooms carpets flooring lighting and breakrooms.
• Assemble and install office furniture as needed.
• Build and maintain positive relationships with vendors and service providers.
• Manage inbound and outbound mail and package operations including sorting chain-of-custody tracking validating packing slips proper packaging and distribution to employees.

Competencies:

• Strong verbal and written English communication skills.
• Excellent customer service and organizational skills.
• Ability to multitask prioritize and work independently.
• Proficient in MS Office and general PC applications.
• Working knowledge of MFD equipment and shipping/receiving procedures.
• Strong attention to detail including accurate documentation and materials handling.
• Problem-solving and analytical skills

Qualifications and Education Requirements:

• High School Diploma or equivalent required.
• 1 year of related facilities mailroom or operations experience preferred.
• 1 year of lead or supervisory experience preferred.
• Ability to work assigned hours as determined by management.

Physical Demands:

• Ability to frequently lift and move 4050 lbs.
• Ability to grasp lift carry and transport packages (up to 60 lbs. on wheeled carts).
• Ability to walk bend kneel stand or sit for extended periods.
• Manual dexterity to operate office equipment (phones copiers binding machines etc.).

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

To view our privacy policy click on the link below:Data Privacy Statement

Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.