Monitoring and Observability Lead

Salary: 61-77K (plus up to 15% bonus and private healthcare cover)

Permanent Full Time

Help us create a better future quicker

Were hiring an experienced Monitoring Lead to take full ownership of our endtoend monitoring operations across infrastructure networks applications and this hybrid role youll act as the central point of accountability for proactive detection escalation and resolution of incidents safeguarding service health and ensuring alignment with organisational standards. Youll oversee our monitoring processes tooling and team performance to keep the ecosystem reliable effective and continuously improving

What youll be doing

You bring strong technical expertise in enterprise monitoring including BMC Patrol Helix Elastic Entuity NetScout and cloudnative monitoring across AWS and Azure. You have a solid grounding in ITIL or equivalent servicemanagement frameworks with a practical understanding of infrastructure application and network monitoring concepts. Youre comfortable with automation alerting and eventmanagement best practices and you communicate clearly with stakeholders at every level. Proven leadership in technical or monitoring teams a calm solutionsfocused approach under pressure and the ability to set standards govern processes and drive continuous improvement will set you up for success. Strong vendormanagement capability and analytical thinking for postincident and trend analysis round out your profile.

What youll bring

Day to day youll guide and support internal analysts while building a strong working relationship with our thirdparty monitoring provider to ensure highquality delivery and seamless collaboration. Youll shape and govern standardised monitoring practicesfrom defining alert thresholds and escalation paths to refining workflows and championing automation that elevates our capabilities. Working closely with our Observability Practice and platform teams youll help keep our tooling healthy current and aligned to bestpractice lifecycle management. Your leadership will extend into postincident activity contributing to root cause analysis providing actionable insights and reducing recurrence. Youll manage vendor relationships participate in governance forums and maintain clear transparency on performance through dashboards scorecards and operational reporting that support senior decisionmaking.

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

• 36 days annual leave

• Holiday purchase perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers save more and spread the cost of your technology purposes

• Count us in pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance private medical insurance health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to nudge financial wellbeing support

• Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future were at the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .