Technology Consultant

Location: Glasgow hybrid working

Salary: 61-77K (plus up to 15% bonus and private healthcare cover)

Permanent Full Time

Help us create a better future quicker

Were looking for an experienced Monitoring Lead to take ownership of our end-to-end monitoring operations across infrastructure networks applications and this hybrid role youll play a pivotal part in ensuring the proactive detection escalation and resolution of incidents safeguarding service health and maintaining alignment with organisational standards. Acting as the central point of accountability youll oversee monitoring processes tools and team performance to ensure the reliability and effectiveness of our monitoring ecosystem.

What youll be doing

You will guide and support internal analysts while building a strong working relationship with our thirdparty monitoring provider ensuring high-quality delivery and seamless collaboration.

A key aspect of the role involves shaping and governing standardised monitoring processes from defining alert thresholds to establishing clear escalation paths. Youll champion continual improvement by reviewing workflows enhancing procedures and driving automation initiatives that elevate our monitoring capabilities. Working closely with our Observability Practice and platform teams youll help ensure our tooling remains healthy up to date and aligned with bestpractice lifecycle management.

Your leadership will extend into postincident activity contributing to root cause analysis providing valuable insights and helping prevent recurrence of monitoring issues. Youll manage vendor relationships participate in governance forums and work with a range of stakeholders to ensure monitoring performance remains transparent optimised and aligned with business needs. Reporting will also be an important part of the role including the creation of dashboards scorecards and operational insights that support decisionmaking at senior levels.

What youll bring

Were looking for someone with strong technical expertise in monitoring tools such as BMC Patrol Helix Elastic Entuity NetScout and cloud monitoring across AWS and Azure. Youll bring proven leadership experience a solid understanding of ITIL or equivalent service management principles and the ability to communicate clearly and confidently with stakeholders at all levels. A talent for problemsolving under pressure is essential and while English fluency is required Spanish language skills would be a welcome advantage.

If youre ready to take full accountability for monitoring operations drive service excellence and shape the future of our monitoring capability wed love to hear from you.

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

• 36 days annual leave

• Holiday purchase perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers save more and spread the cost of your technology purposes

• Count us in pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance private medical insurance health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to nudge financial wellbeing support

• Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future were at the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .